Join Our Team: Leading the Future of Software Platform Operations
Are you a seasoned leader with a passion for driving operational excellence in SaaS and Oracle environments? Do you have a knack for building high-performing teams and a keen eye for detail? We're on the hunt for a talented Manager of Software Platform Operations to lead our remote team and drive the success of our technology operations. If you're looking for a challenging and rewarding role with a dynamic company, we want to hear from you!
About Our Company
We're a forward-thinking organization dedicated to delivering innovative software solutions that make a real impact. Our team is built on a foundation of collaboration, creativity, and a passion for excellence. We're committed to fostering a culture that encourages growth, learning, and teamwork. As a remote-friendly company, we offer the flexibility to work from anywhere, allowing our team members to achieve a better work-life balance and thrive in their careers.
Job Summary
We're seeking an experienced Manager of Software Platform Operations to oversee the 24/7 operations team, ensuring the seamless deployment, availability, and performance of our customer platform. This strategic role will report to our Vice President of Information Technology and will be responsible for driving process improvements, establishing key metrics, and leading a culture of standardization, automation, innovation, and collaboration.
Key Responsibilities
- Team Management: Lead a diverse team of US-based employees and offshore contractors, providing guidance, coaching, and development opportunities to ensure the team's success.
- Platform Operations: Manage the deployment, availability, and performance of our customer platform, ensuring high levels of uptime and responsiveness.
- Metrics and Reporting: Establish and track key metrics to measure platform health, and provide daily, weekly, and monthly reports to stakeholders.
- Continuous Improvement: Identify areas for improvement and lead initiatives to increase availability, performance, and efficiency.
- Real-time Dashboards: Develop and maintain real-time dashboards to instrument platform health and provide actionable insights.
- Change Management: Serve as a change management agent, leading the team through process improvements and changes.
- Stakeholder Management: Partner with technical leadership and other key stakeholders to ensure effective resource utilization, quality tracking, and continuous improvement.
- KPIs and Performance Management: Establish consistent KPIs, rollout across verticals, and manage performance to ensure achievement of KPIs.
Essential Qualifications
- Leadership Experience: 3+ years of leadership experience in an operations management role, with a proven track record of success.
- SaaS Experience: 3+ years of experience in a SaaS environment, with a deep understanding of SaaS operations and challenges.
- Oracle Experience: Previous experience working in an Oracle database environment, with expertise in Oracle administration and management.
- Linux Administration: Linux administration experience is required, with a strong understanding of Linux systems and command-line interfaces.
- Monitoring Tools: Experience with various monitoring tools covering infrastructure, database performance, APM, and RUM.
- Stakeholder Management: Proven stakeholder management, negotiation, and relationship-building experience.
- Leadership and Communication: Excellent leadership and communication skills, with the ability to inspire and motivate teams.
Preferred Qualifications
- Cloud Experience: Experience with cloud infrastructure, including AWS, Azure, or Google Cloud.
- Agile Methodologies: Familiarity with Agile methodologies, such as Scrum or Kanban.
- IT Service Management: Experience with IT service management frameworks, such as ITIL.
What We Offer
- Competitive Salary: A competitive salary package, commensurate with experience and qualifications.
- Remote Work: The opportunity to work from home, with a flexible schedule and a better work-life balance.
- Career Growth: Opportunities for career growth and professional development, with a focus on mentorship and coaching.
- Learning Benefits: Access to training and development programs, including conferences, workshops, and online courses.
- Collaborative Culture: A dynamic and collaborative work environment, with a team of passionate and experienced professionals.
- Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join Our Team?
We're looking for talented individuals who share our passion for excellence and our commitment to delivering innovative software solutions. As a member of our team, you'll have the opportunity to:
- Make a Real Impact: Contribute to the success of our customers and drive business growth.
- Grow Your Career: Develop new skills, take on new challenges, and advance your career.
- Be Part of a Dynamic Team: Collaborate with a talented team of professionals who share your passion for excellence.
How to Apply
If you're excited about this opportunity and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you!
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