Medical Clinical Director - Remote
About Thriveworks
Thriveworks is a trusted mental health provider with 340+ locations and a nationwide hybrid care model. We serve over 175,000 clients annually through more than 1.7 million sessions, and those numbers are growing. As a clinician-founded and clinician-led organization, we offer the tools, support, and community you need to build a fulfilling, long-term career.
About the Job
This position will work closely with the psychiatry team, and act as a support to administrative staff, and psychiatry clinicians. The Medical Clinical Director position plays a critical role in onboarding and supporting new clinicians. The role also assists all clinicians with EHR questions.
Key Responsibilities
Assisting psychiatry clinicians with onboarding and account setup
Troubleshoot EHR-related issues for psychiatry clinicians
Assist with questions that arise from psychiatry clinicians with an emphasis on troubleshooting and following up on e-prescribing issues that may arise
Triage questions/requests to direct to clinical and/or operational leadership, as appropriate, with timely communication
Assist in managing high-volume email accounts to answer questions for psychiatry clinicians
Provide additional administrative support to medical staff, Regional Operations Directors, and program leadership
Following up with psychiatry clinicians on clinical and administrative documentation
Multidisciplinary care coordination with the ability to problem solve, troubleshoot, and track key projects and issues in a timely manner.
Assist in maintaining SOPs for all aspects of the MCD position
Provide as needed support to Medical Assistants with responsibilities including Labs, Prior Authorizations, Paperwork Requests and Refill Requests during high volume period
Support Psych program leadership with ad hoc projects
Qualifications
Certified Medical Assistant (preferred)
2+ years working remotely in healthcare services
EHR system experience (AMD experience preferred)
Highly independent with strong problem solving skills
Strong interpersonal skills to provide support to clinicians with complex system-related issues
Highly collaborative
Strong written and verbal communication skills
Benefits:
401(k) with employer match
Medical, Dental, Vision, Life Insurance
Paid time off and holidays
Employee Assistance Program (EAP)
Professional growth and advancement opportunities
This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
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Our recruiters and other team members will only email you from [email protected] or an @thriveworks.com email address.
Our recruiters and other team members may also contact you via text or phone to schedule an interview.
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We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report it to [email protected]. You can contact [email protected] with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
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