Medicare Specialist (IT3)

Job title: Medicare Specialist (IT3) in Thurston County, WA - Tumwater, WA at Washington State
Company: Washington State
Job description: DescriptionThis recruitment will remain open until June 22, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on May 29, 2025. It is in the applicant's best interest to submit materials as soon as possible.Make a Difference: Protect Consumers & Join Our Dynamic Team!The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for the Medicare Specialist (Insurance Technician 3) position. This role is within the Consumer Protection - SHIBA Division and is based out of our Tumwater Office.WHY OIC?

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options: Hybrid work opportunities.

About the PositionAre you passionate about helping others navigate complex health care systems? Do you thrive in a role where every day presents new challenges-and where your patience and problem-solving skills can truly make a difference? Join the Consumer Protection Division's Statewide Health Insurance Benefits Advisors (SHIBA) program, where we provide free, unbiased information to Washington residents about Medicare and related insurance coverage.As a Medicare Specialist, you'll serve as a trusted resource to consumers facing complicated Medicare questions and issues. You'll handle high-priority complaints, research solutions, and collaborate with state and federal partners to combat Medicare fraud, billing errors, and abuse. You may also support and guide team members and volunteers as they assist Washingtonians across the state.This position is ideal for someone who is compassionate, resilient, and thrives in a dynamic environment where attention to detail and commitment to public service are essential. Your work will not only empower individuals but also strengthen community health and trust in public resources.This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.This is a Washington General Service position. The monthly salary range for this position is $3,239.00 - $4,299.00.Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:

DutiesThe duties of the position include, but are not limited to:

• Research, analyze, and respond to complex Medicare-related consumer insurance questions.
• Receive Medicare-related complaints from various sources and assist consumers by phone, in writing, or in person.
• Provide detailed consultations to consumers on Medicare, Medicare Advantage, Medigap plans, prescription drug coverage, low-income extra help and Medicare Savings Programs.
• Assist consumers with enrollment in savings programs and review plan options using the Medicare Plan Finder tool.
• Refer consumers to appropriate agencies for non-Medicare issues, including the Health Care Authority, DSHS, OIC Consumer Advocacy, and the Health Benefit Exchange.
• Support SHIBA staff, volunteer coordinators, and volunteer advisors with complex consumer cases requiring additional follow-up.
• Respond to high-priority constituent referrals, escalated hotline calls, walk-ins, and SHIBA mailbox inquiries.
• Receive, document, and coordinate complaints related to Medicare fraud, billing abuse, marketing misrepresentation, and enrollment issues, often in coordination with CMS.
• Compose detailed letters and call consumers to explain complex insurance rules, regulations, and procedures, guiding them through next steps.
• Accurately document consumer complaints and case details in multiple data systems.

To read more about this position and view all duties, click to request a position description.QualificationsRequired Qualifications:Associate's degree in business administration, public administration, or other applicable field. Degree must be from an accredited college or university whose accreditation is recognized by the US Department of Education and the Council for Higher Education, or foreign equivalent.ORGED/Diploma and two years' experience as an Insurance Technician 1 or equivalent experience providing customer service in an office/ service center environmentORGED/Diploma and one year as an Insurance Technician 2 or equivalent experience providing customer service in an office environmentAnd, after satisfying one of the requirements above:

• Two years of experience entering and retrieving data from software systems or databases to respond to customer inquiries and to produce routine reports.
• Intermediate level skills in Microsoft Word, Excel, and Outlook.
• Ability to accurately type at least a minimum of 40 words per minute.

Preferred/Desired Qualifications:

• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.
• Bachelor's degree from an accredited university in business administration, public administration, law, public health, health administration or a related field. Degree must be from an accredited college or university whose accreditation is recognized by the US Department of Education and the Council for Higher Education, or foreign equivalent.
• Two or more years of verifiable experience interpreting and applying basic insurance rules and procedures to resolve customer questions and complaints.
• Two or more years of experience in the insurance industry in Washington State. Professional work experience in a regulatory agency related to health insurance
• Advanced skills in Word and Outlook
• Prior experience in a customer service center taking a large volume of phone calls, e-mails, and/or chat

Supplemental InformationReady to join us?Learn more about the Medicare Specialist (IT3) position and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!Submit your application today and take the first step towards a rewarding career at the OIC!Supplemental Information:

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to

with IT3_2025-03687 in the subject line. Please do not attach the DD214 to your application materials. Please black out personally identifiable data such as social security numbers. * At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.

• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at

. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. * If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.

• For general questions regarding applying for jobs, contact the recruiter or

.How to Apply: * Create an online account: Go to the job posting and click the big green “Apply” button. You'll need to set up an account if you haven't already.

• Complete your application: Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.
• Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.
• Provide references: List three people who have supervised your work and can vouch for your skills. If you don't have enough, you can include people like teachers, college professors, or other professional colleagues.

Your application will be evaluated based on how closely your qualifications and experience meet the required and/or preferred qualifications of the position. Applications missing the requested information or containing incomplete responses may be disqualified and removed from further consideration.General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions. Include all requested documentation.
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.

• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.

• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
• Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).Contact us: For inquiries about this position, please contact us at .
Expected salary: $3239 - 4299 per month
Location: Thurston County, WA - Tumwater, WA
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