The Health Management Academy (THMA) brings together health system leaders and innovators to address industry challenges. The Member Success Associate plays a crucial role in enhancing member engagement and participation by managing outreach, tracking metrics, and coordinating events.
Responsibilities
- Coordinate and project manage weekly team meetings, including tracking follow-up items and reporting on member engagement and utilization metrics
- Monitor member KPIs and participation trends to assess membership health and provide insights that support retention and attendance strategy
- Support the execution of member engagement plans designed to increase participation across Academy programs and events
- Lead event recruitment and registration efforts for in-person and virtual events, including attendee identification, outreach support, bio collection, hotel tracking, and registration tracking
- Partner with Program Leads, Events, Account Management, Marketing, and other recruitment leads to support targeted recruitment campaigns for new, underrepresented, and strategic programs
- Coordinate member calls and scheduling across health system invitees, ensuring a high-quality and responsive member experience
- Maintain accurate member records, participation data, and reporting tools to ensure visibility into engagement activity and outcomes
- Help identify opportunities to improve internal processes, member communications, and event-related workflows
- Serve as a reliable day-to-day resource for internal stakeholders by helping manage logistics, follow-ups, and operational tasks tied to member success
- Contribute to special projects and additional responsibilities as assigned
Skills
- Bachelor's Degree required
- 1-2 years experience in a sales, marketing, project management, or customer-focused role
- Interest in the Healthcare Industry
- Ability to come into the office 2 days a week (hybrid opening)
- Customer-focused
- Ability to influence others at senior levels
- Ability to perform a variety of duties within any work-day
- Organizational skills from planning to execution of tasks and projects
- Attention to detail
- Ability to work independently and as a team member
- Self-directed and resourceful
- Excellent communication and interpersonal skills both internally and externally by phone and via email
- Able to develop personal organization tactics to meet goals
- Able to find multiple solutions to a complex problem
- Able to manage multiple competing priorities
- Interest in healthcare subject matter
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Cell phone and commuter reimbursements
- Generous paid time off
- Paid parental leave
- Learning and development programs
- Coaching for working parents and caregivers
- Free therapy and professional coaching sessions
- One-on-one financial coaching
- Free legal support services
Company Overview
- We power our community to drive health forward. It was founded in 1998, and is headquartered in Alexandria, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.hmacademy.com/.
Company H1B Sponsorship
- The Health Management Academy has a track record of offering H1B sponsorships, with 8 in 2026, 24 in 2025, 19 in 2024, 28 in 2023, 31 in 2022, 12 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.