We are seeking Identity & Access Management Engineers for a large-scale Customer Identity initiative supporting loyalty and rewards platforms used by millions of customers across North America.
This role focuses on the customer-facing side of identity management, including authentication, loyalty membership access, rewards systems, account lifecycle management, and Okta-based identity workflows.
You will work closely with architects, product teams, and engineering stakeholders to maintain and enhance a high-availability customer identity ecosystem, ensuring fast, secure, and reliable access across mobile, web, and other customer channels.
Key Responsibilities
Customer Identity & Loyalty Platforms
- Support customer identity systems and loyalty applications.
- Manage authentication and authorization processes for end users.
- Improve customer access experiences across mobile, web, and in-store/fuel channels.
- Prevent duplicate customer identities and ensure data integrity across loyalty accounts.
- Support promotional and rewards campaigns dependent on identity data.
Okta Engineering
- Design, build, and maintain Okta Workflows.
- Configure and support Customer Identity integrations.
- Troubleshoot authentication and authorization issues.
- Collaborate with Okta support for escalations when needed.
- Monitor identity platform performance, stability, and availability.
Development & Integrations
- Work closely with Solution Architects on new features and enhancements.
- Participate in full SDLC activities: design, implementation, testing, and production support.
- Support integrations between loyalty applications and identity services.
- Contribute to automation and process optimization initiatives.
Operational Support
- Ensure fast resolution of customer access issues.
- Investigate authentication failures and service disruptions.
- Participate in incident response and root cause analysis.
- Maintain technical documentation and knowledge sharing.
Required Qualifications
Experience
- 3–5 years of experience in IAM, CIAM, or Identity Engineering roles.
- Experience supporting customer-facing identity platforms.
- Experience working in Agile environments.
- Proven collaboration with architects, developers, and business stakeholders.
Skills
- Strong hands-on experience with Okta.
- Experience building and maintaining Okta Workflows.
- Solid understanding of CIAM (Customer Identity & Access Management).
- Experience with SSO, MFA, OAuth 2.0, OpenID Connect (OIDC), and SAML.
- Strong troubleshooting skills for authentication and authorization issues.
- Experience working with APIs and system integrations.
- Strong English communication skills (spoken and written).
- Customer-focused mindset.
- Ability to work independently in distributed teams.
- Availability to work Arizona / East Coast hours.
Preferred Qualifications
- Experience in retail, fuel, convenience store, or loyalty programs.
- Experience with high-volume consumer-facing applications.
- Knowledge of membership, rewards, or loyalty systems.
- Experience with identity governance and lifecycle management.
- Exposure to large enterprise IAM environments.
Why apply:
- Fully remote opportunity from anywhere in LATAM.
- Compensation paid in USD.
- Paid Time Off (PTO) plus local/national holidays.
- Long-term project stability with a well-established international organization.
- Collaborate with highly skilled engineering and architecture teams in a global environment.
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