Omni-Channel Customer Engagement Strategist

We are regularly looking for Omni-Channel Engagement Strategy consultants globally to join our network of independent consultants. Roles & Responsibilities Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include: • Conduct digital landscape assessments • Develop customer journeys • Create data-driven customer profiles • Create integrated multi-channel strategies targeting patients, providers and payers • Create digital strategies • Create points-of-view and recommendations surrounding emerging channels • Develop measurement plans and integrated reports • Analyze performance data and make improvement recommendations • Recommend and manage tests and optimization actions • Stay abreast of emerging digital trends Topics We are interested in hearing from independent consultant strategists with expertise in: • Omni-channel customer engagement • Patient engagement and support strategy • HCP engagement strategy • Payer engagement strategy • Digital health strategy Requirements The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. Relevant prior experiences include: • Established an independent consulting practice • Proven experience in a Lead Strategist role at an agency, consulting firm or client • Track record of conceiving and guiding strategies that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions • Experience working with cross-channel data and analytical tools • Ability to interpret and analyze digital performance data • Ability to develop measurement plans and design actionable reports • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • Solid academic credentials; MBA or equivalent advanced degree preferred but not required. Apply tot his job