Job Summary
Job Type: Full-Time, Remote
Salary: Competitive, based on experience
Company: Netflix
Location: Remote (Global)
Benefits: Comprehensive health insurance, flexible work hours, professional development opportunities, and more.
Job Description
Netflix is seeking a dedicated and experienced External Support Engineer to join our dynamic support team. As a part of the External Support team, you will be responsible for ensuring seamless operations and superior support for our global customer base. This is a fully remote position offering the flexibility to work from anywhere in the world.
Requirements
- Proven experience in a technical support or engineering role
- Strong knowledge of networking, internet protocols, and cloud-based technologies
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and manage multiple tasks efficiently
- Strong written and verbal communication skills
- Familiarity with troubleshooting software and hardware issues
- Experience with scripting languages such as Python or Bash is a plus
Responsibilities
- Providing technical support to external customers via various communication channels
- Troubleshooting and resolving issues related to Netflix streaming services
- Collaborating with internal teams to escalate and resolve complex technical problems
- Documenting and tracking customer issues using our support ticketing system
- Contributing to the development of support documentation and knowledge base articles
- Participating in on-call rotations to provide 24/7 support coverage
Benefits
- Comprehensive health, dental, and vision insurance
- Flexible work hours and the ability to work from anywhere
- Generous paid time off and holiday schedule
- Access to continuous learning and professional development opportunities
- Employee discount on Netflix subscription
- Inclusive and diverse work environment
Educational Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
- Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect) are a plus
Company Overview
Netflix is the world’s leading streaming entertainment service, with over 200 million paid memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. At Netflix, we are dedicated to providing our members with the best product experience possible. We are driven by innovation and dedicated to creating a work environment that is diverse, inclusive, and supportive of personal and professional growth.
Join our team and help us continue to bring joy to millions of customers worldwide!