Operational Planning Associate Manager – Driving Business Growth through Strategic Planning and Collaboration in the Direct-to-Consumer Industry

Introduction to The Walt Disney Company

The Walt Disney Company is a world-renowned leader in the entertainment industry, bringing magic and wonder to fans and families around the globe. Our Direct-to-Consumer (DTC) team is at the forefront of this effort, overseeing the streaming businesses within the Disney Entertainment segment. As a key member of our Business Operations team, you will play a critical role in driving the success of our growing Disney Direct-to-Consumer organization.

About the Role and Team

The Business Operations team is responsible for strategic solution design, planning, and program management, as well as the execution of major business initiatives. We are a dynamic and collaborative team, working closely with various stakeholders across the organization to drive growth, profitability, and scalability. The Commerce & Partner Operations team, in particular, is comprised of three verticals: Commerce Operations, Partner Operations, and Gifting Solutions. Each of these teams is critical to the global growth and profitability of our Direct-to-Consumer business, including our suite of streaming services (Disney+, Hulu, and ESPN+) and bundled and add-on offerings.

Key Responsibilities

• Collaborate with team leads on critical launch planning and management, ensuring seamless execution and coordination across various stakeholders.
• Assist with operational tasks, such as managing copy and creative assets, legal approvals, and maintaining accurate briefs for campaigns.
• Support initiative, milestone, and resource planning, reporting, workflow assistance, and communication with executives and partners through presentations and materials.
• Partner with Product and Engineering teams to document requirements for new features, troubleshoot Commerce & Promo-related issues, and execute the DTC promotional strategy across various channels.
• Aid in executing the DTC promotional strategy across various channels, including web, email win-back campaigns, third-party partnerships, and product retention tactics.
• Facilitate maximum volume and velocity in team operations through support for initiative and work planning.
• Analyze details of tooling and processes, understanding business impact and maintaining strong knowledge of Commerce infrastructure and offer models.
• Collaborate closely with technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, and Enterprise Consumer Payments, bridging functions and seniority levels.
• Engage in global collaboration across regional and commercial teams, navigating a complex, global corporate matrix effectively.

Required Qualifications and Skills

To be successful in this role, you will need:

• 3+ years of experience in business operations, account management, project management, or a similar field.
• Strong project management skills and a highly organized self-starter with excellent communication, attention to detail, and the ability to manage multiple projects simultaneously.
• Experience with project management tools such as Atlassian JIRA, Confluence, and Airtable.
• Proficiency in Google Office Suite, particularly Google Slides, with expertise in creating professional data visualizations.
• Proficiency in Microsoft Office Suite.
• Highly skilled in executive communication, including presentation creation, concise memos, and polished email etiquette.
• Able to work internationally across time zones with a focus on global scalability.
• Effective in oral and written communication, with strong problem-solving abilities.
• Excellent interpersonal skills that foster strong working relationships.
• Skilled at navigating matrixed organizations and collaborating with a global network of partners.
• Adaptable to fast-paced environments, supporting new products and initiatives.
• Proficient in analyzing tools, infrastructure, processes, and requirements to align them with business impact.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in digital subscriptions and/or the sports and entertainment industry.
• Experience in the entertainment field, particularly in streaming.
• Commerce or payment-related experience.

Education and Compensation

A Bachelor's degree in a business-related field is required. The hiring range for this position in New York is $82,000.00 to $109,800.00 per year, with a bonus and/or long-term incentive units potentially provided as part of the compensation package. Additionally, you will be eligible for a full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Work Environment and Company Culture

At The Walt Disney Company, we pride ourselves on our collaborative and dynamic work environment. As an Operational Planning Associate Manager, you will be based in New York City, with the opportunity to work in-office up to 4 days a week and flexible hours for critical launch events. You will be part of a global team, working closely with stakeholders across the organization to drive business growth and success.

Career Growth Opportunities and Learning Benefits

As a member of our Business Operations team, you will have access to a wide range of career growth opportunities and learning benefits. You will be able to develop your skills and expertise in areas such as project management, business analysis, and strategic planning, and will have the opportunity to work on high-visibility projects and initiatives. Additionally, you will be part of a global network of professionals, with opportunities to collaborate and learn from colleagues across the organization.

Conclusion

If you are a motivated and organized individual with a passion for business operations and strategic planning, we encourage you to apply for this exciting opportunity. As an Operational Planning Associate Manager, you will play a critical role in driving the success of our Direct-to-Consumer business, and will have the opportunity to develop your skills and expertise in a dynamic and collaborative environment. Don't miss out on this chance to join our team and contribute to the magic of The Walt Disney Company. Apply now!

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