Operations 24x7 Support (Sr System Administrator)-Night Shift / Weds(Alt) - Sat 1730-0530ET

About the position Responsibilities • Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise. • Responding, triaging, and troubleshooting system alerts indicating issues with data center components. • Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces. • Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment. • Accurately log, ticket, and own/escalate incidents resulting from infrastructure events. • Managing and tracking execution of authorized changes throughout the Change Management life cycle. • Troubleshooting, accurately tracking and resolving assigned incidents. • Creating and tracking trend reports. • Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health. • Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments. • Maintaining extremely accurate, high level reporting of all issues. • Connectivity monitoring and SLA Compliance of cloud-based systems. • Provisioning thin client software. • Actively contributing to continual improvement of IT Operations and processes. Requirements • 3+ years of related experience in systems administration. • Must meet current DoD 8140 IAT Level II requirements or higher. • Working knowledge and understanding of the ITIL V4 framework. • Willingness to technically develop and gain additional technical certification. • Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience. Nice-to-haves • Hands-on experience in virtual host and server administration. • Experience with Linux-based operating systems. • Hands-on administration within a virtualized environment. • Experience with enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.). • Working experience with ITSM software suites, preferably ServiceNow. Benefits • 401K with company match • Comprehensive health and wellness packages • Internal mobility team dedicated to helping you own your career • Professional growth opportunities including paid education and certifications • Cutting-edge technology you can learn from • Paid vacation and holidays Apply tot his job