Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
DUTIES & RESPONSIBILITIES:
The Operations Business Analyst lead role will be responsible for gathering, analyzing, and preparing reports to support data-driven decision-making within the clinical pillar team. This role will primarily focus on generating insightful reports for various departments and stakeholders, ensuring accuracy, and providing valuable insights to drive business growth and efficiency.
Reporting and Analysis:
- Collaborate with stakeholders to understand reporting requirements and objectives.
- Design and develop comprehensive reporting solutions that meet business needs.
- Gather and analyze data from multiple sources to generate accurate and meaningful reports.
- Identify trends, patterns, and anomalies in the data to provide valuable insights.
- Ensure the accuracy and integrity of the data by conducting data validation and quality checks.
- Create visually appealing and easy-to-understand reports, utilizing charts, graphs, and other data visualization techniques.
- Present findings and recommendations to key stakeholders in a clear and concise manner.
- Continuously monitor and improve the reporting process to enhance efficiency and effectiveness.
- Stay up-to-date with industry trends and best practices in reporting and analytics.
People Management:
- Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions
- Conducts alignment meetings for all clinical programs to ensure all reports are current and up to date
Others:
- Perform tasks assigned by his/her immediate Head.
- Actively assist in maintaining operational excellence on critical metrics for all clinical programs (example: attrition, metrics, employee demographics,
- Amplifai data, list of eligible employees for incentives and clinical success profiles)
- Helps in process automation
General Safety and Security
- Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
COMPETENCY REQUIREMENTS:
With Moderate Competency Level in the ff:
- Communication Skills (Spoken)
- Communication Skills (Written)
- Customer Service Orientation
- Computer Literacy
- Job Knowledge
- Sense of Urgency
- Passion for Excellence
- Working in Teams/Interpersonal Skills
- Work Organization
- Drive for Results/Execution
- Thriving in Change
- Expertise/Analytical Skills
- Product Knowledge
- Typing Skills
- Problem Solving
- Process Improvement
- Performance Management
- Change Management
With Expert Competency Level in the ff.:
Expertise/Analytical Skills
OTHER REQUIREMENTS:
Reports to:
Senior Vice President or Operations Director
Education and/or Experience:
- Bachelor's degree in any field preferred or Associate's degree with 2 years of similar experience
- Proven experience as a Reports Analyst or similar role.
- Proficiency in data analysis and reporting tools such as Excel, SQL, Tableau, or Power BI.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent attention to detail and accuracy.
- Effective communication skills, both written and verbal, with the ability to present findings to non-technical stakeholders.
- Strong problem-solving abilities and the capability to work independently or as part of a team.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Familiarity with healthcare or clinical data is a plus.
Certificates, Licenses, Registrations:
N/A
Work environment:
The work environment is professional, office. Business casual attire
Work at Home:
- Ability to create and follow business plans
- Time management skills
- Be reliable and responsible
- Organizational skills
- Willingness to seek help and ask questions
- Adaptability and Flexibility
- Self-Motivated
- Technically proficient
- Ability to work independently
- Proactive
- Ability to work as part of a virtual team
- Strong written and verbal communication skills
- Reliable home office equipment and internet connectivity
- Excellent problem-solving skills
- Ability to work with little supervision
- Strong work ethic; Integrity
Physical demands:
May require weekend, evening or shifting work schedule
Location:
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