Key Responsibilities
Operational Scale Planning
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Analyze current operational capacity, SLA performance, and throughput
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Identify operational bottlenecks and potential breaking points
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Design scalable team structures and realistic headcount plans
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Build monitoring frameworks to support higher operational volume
Warehouse & Logistics Expansion
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Design operating models for new warehouse expansion
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Define staffing structures, reporting lines, and inventory allocation logic
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Evaluate cost and SLA impact of different logistics and warehouse setups
Data & Monitoring Structure
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Define key operational metrics and data requirements
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Work with Data teams to ensure dashboards reflect operational reality
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Identify operational blind spots and improve monitoring logic
Workflow Governance
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Assess operational impact of system changes, pilots, or new initiatives
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Define operational readiness requirements before launches
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Align workflows across Operations, Product, and Sales teams
Operational Efficiency & Network Evaluation
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Evaluate logistics and warehouse structures
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Review cost-per-order and vendor performance
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Recommend structural improvements to increase efficiency
Process Alignment & Change Management
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Define new operational processes when workflows change
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Ensure documentation and SOPs are in place
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Align teams across Operations and other functions to ensure successful adoption
Requirements
Experience
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8–12 years of experience in operations, business operations, or strategy roles
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Experience working with warehouse, logistics, or fulfillment networks
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Exposure to data-driven operational environments
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Experience planning operational scale, expansion, or network design
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Strong cross-functional collaboration experience
Preferred Background
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Experience in scaled startups or tech companies
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Exposure to operations planning or network operations in large e-commerce environments
Mindset
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Structured and analytical thinker
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Practical and grounded in operational realities
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Comfortable working in less structured environments
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Able to balance strategic planning with practical execution