Job Title: Operations Supervisor
Location: Remote
Job Type: Full-time
Company Overview
Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $169/month rental subscriptions to independent delivery workers. In just three years, Whizz has grown rapidly, managing a fleet of 4,000 e-bikes across the US, achieving a remarkable 100% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 150 people is expanding quickly.
About the role
We are looking for a hands-on, results-oriented Operations Supervisor to support daily operations across multiple stores. This is not a pure project management role — the focus is on daily identifying issues, ensuring accountability, driving the team to meet KPIs, meeting company expectations and ensuring the smooth operation of full-cycle stores and solving any issues that arise during the work daily operations.
Responsibilities
- Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
- Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
- Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime.
- Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
- Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
- Ensure 100% accuracy and compliance in collections reporting.
- Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively.
- Identify errors in processes, correct them, and train staff to prevent recurrence.
- Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
- Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation.
- Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.
Requirements
- Proven experience in an operations, service, or retail supervisory role, ideally within a fast-paced or high-growth environment.
- Proficiency with spreadsheets and data-driven decision-making.
- Excellent communication skills; fluency in Russian and English required.
- Character: persistent, detail-oriented, and numbers-driven.
Benefits
- Competitive salary.
- Remote work flexibility.
- Collaborative and innovative work environment.
- Potential for career growth and advancement within the company.
Originally posted on Himalayas
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