About careerzynith – Leading the Future of Pet Care and Insurance
careerzynith is a top‑tier pet insurance provider in the United Kingdom, renowned for delivering compassionate, reliable, and innovative health‑care solutions for pets and their owners. As a member of a pan‑European, fully integrated pet‑insurance and health‑services platform, careerzynith combines cutting‑edge technology with a deep understanding of the pet‑owner journey to create a seamless, trustworthy experience. Our ambition is to become the global benchmark for pet insurance, and we achieve this through strategic partnerships, relentless innovation, and a people‑first culture.
At careerzynith, we recognise that great work happens both in bustling office spaces and in the comfort of a home office. That’s why we champion a hybrid working model that empowers our teams to collaborate in‑person when needed while also enjoying the flexibility of remote work. Our inclusive, equal‑opportunity environment celebrates diversity, encourages continuous learning, and rewards resilience, empathy, and a genuine love for animals.
Role Overview – Part‑Time Customer Service Agent (19 hours/week)
Are you a natural communicator with a passion for helping pet owners navigate the challenges of caring for an ill or injured companion? As a Part‑Time Customer Service Agent at careerzynith, you will be the friendly voice that guides customers through policy enquiries, claims, and everyday support. You’ll work a flexible 19‑hour week, Monday through Friday, with optional weekend overtime, from anywhere in the UK – whether that’s a dedicated home office, our Borehamwood hub, or a blend of both.
Key Responsibilities
- Inbound Call Management: Answer incoming calls from existing customers, providing clear, empathetic assistance on policy coverage, claim procedures, account updates, and payment queries.
- Multi‑Channel Support: Extend your expertise to live chat and email, ensuring a consistent, high‑quality experience across all communication channels.
- Empathy‑Driven Service: When customers call with concerns about a sick or injured pet, demonstrate patience, professionalism, and genuine compassion while adhering to careerzynith’s service standards.
- KPI Achievement: Meet and exceed key performance indicators (KPIs) related to call handling time, first‑call resolution, customer satisfaction, and quality assurance.
- Continuous Upskilling: Participate in a comprehensive induction and ongoing training programme, becoming a technical expert on careerzynith’s products, policies, and operational processes.
- Collaboration & Knowledge Sharing: Work closely with other operational teams to resolve complex queries, share best practices, and contribute to the continuous improvement of our customer‑service ecosystem.
- Administrative Accuracy: Maintain meticulous records of customer interactions, update CRM systems, and ensure data integrity in line with regulatory requirements.
Essential Qualifications & Experience
- Proven experience delivering customer service via telephone, preferably within a call‑centre or contact‑centre environment.
- Demonstrated ability to thrive in a KPI‑driven setting, with a track record of meeting or surpassing performance targets.
- Exceptional verbal communication skills, underpinned by a calm, patient, and empathetic demeanor.
- Strong organisational abilities, attention to detail, and the capacity to manage repetitive tasks without compromising quality.
- Reliable home‑office setup: a quiet workspace, stable high‑speed internet, and a functional headset.
- Eligibility to work in the United Kingdom, with the ability to provide right‑to‑work documentation as required.
Preferred Attributes & Additional Skills
- Experience in the insurance or pet‑care sector, providing insight into policy nuances and claim processes.
- Familiarity with CRM platforms, ticketing systems, or similar customer‑service software.
- Basic understanding of data protection (GDPR) and FCA regulatory standards.
- Ability to handle emotionally charged conversations with resilience and professionalism.
- Flexibility to work occasional weekend shifts or overtime during peak periods.
What You’ll Gain – Compensation, Benefits, and Development
Competitive Salary – Aligned with market standards for part‑time roles, reflecting your expertise and commitment.
Generous Holiday Package – 24 days of paid annual leave, plus your birthday off, and two additional days dedicated to charitable activities.
Health & Well‑Being – Group life assurance and private medical insurance to safeguard you and your loved ones.
Flexible Working Model – Choose to work entirely from home, from our modern Borehamwood office, or a hybrid mix that suits your lifestyle.
Professional Development – Access to a structured induction, ongoing training, and opportunities to upskill across multiple operational areas, positioning you for future growth within careerzynith.
Career Progression – Demonstrate excellence, and you could advance to senior customer‑service roles, team leadership, or specialist positions within our broader insurance operations.
Inclusive Culture – careerzynith is an equal‑opportunity employer committed to eliminating discrimination and fostering a supportive, diverse workplace where every voice is valued.
Our Working Environment & Culture
At careerzynith, we believe that a happy, motivated team delivers the best service to our customers. Our culture is built on three pillars:
- Collaboration: While remote work is encouraged, we host regular team huddles, virtual coffee chats, and quarterly in‑person gatherings to nurture camaraderie and shared learning.
- Innovation: Employees are empowered to suggest improvements, experiment with new tools, and contribute ideas that shape the future of pet insurance.
- Well‑Being: We promote work‑life balance through flexible schedules, mental‑health resources, and a supportive management approach that recognises personal commitments.
Application Process & Pre‑Employment Requirements
We value transparency and fairness throughout our recruitment journey. The steps are as follows:
- Submit your application via the link below, ensuring your CV highlights relevant customer‑service experience.
- Complete an online assessment that evaluates communication skills and situational judgement.
- Participate in a virtual interview with our hiring team, where you’ll discuss your experience, motivations, and fit for the role.
- Successful candidates will undergo a standard pre‑employment screening, including a credit check, reference verification, and confirmation of right‑to‑work status in the UK.
We encourage early applications, as interviews will be conducted on a rolling basis until the position is filled.
Why Join careerzynith?
Working at careerzynith means becoming part of a purpose‑driven organisation that puts pets and their owners at the heart of everything we do. You’ll be supported by a knowledgeable leadership team, equipped with the tools you need to succeed, and celebrated for the empathy and professionalism you bring to each interaction. If you thrive in a dynamic, customer‑focused environment and are eager to make a tangible difference in the lives of pet families, careerzynith is the place for you.
Ready to Make an Impact?
If you’re excited about delivering outstanding service, love animals, and are looking for a flexible part‑time role that offers growth, training, and a supportive community, we want to hear from you. Apply today and start your journey with careerzynith – where every call helps a pet and its owner feel cared for.
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