HYBRID CLIENT SUCCESS REPRESENTATIVE
OUR MISSION:
Resurgent Sports Rehab partners with sports facilities, teams, leagues, and individuals to provide immediate care to athletes. We exist to provide accessible, pro-caliber care to athletes of all levels. We are a growing company with 3 locations and are positioned as the community's go-to sports rehab team. We are passionate about delivering consistent results to youth and adult athletes, enabling them to return to sport without surgery, pain medications, or injections.
We have a current opportunity for a Part-time Hybrid Client Success Representative (CSR) who will be an important member of our team. The CSR is in charge of client lead conversions, managing schedules, optimizing the client experience, and administrative tasks. This Client Success Rep will coordinate and communicate with our Lead CSR for a smooth transition of client care and task execution.
WHO WE ARE LOOKING FOR:
Ideal candidates take initiative, have a love for working with athletes, enthusiasm about our mission, are detail-oriented, and are team players. Experience with sports rehab personally or professionally is a plus.
AVAILABLE SHIFT- 20 HOURS/WEEK:
• Wednesdays: 1:00-5:00P
• Thursdays: 8:30A-5:00P
• Fridays: 7:30A-4:00P
• One day per week in our Fairfax office, the rest remote
• Start Date: Monday, August 10th, 2026
JOB DUTIES:
• Convert potential leads into initial evaluations
• Connect with clients to pre-frame their onsite experience, identify goals, and determine best approach for optimal care
• Greet patients professionally both in over the phone and in person at our Fairfax office
• Check out clients and schedule follow up appointments
• Quickly answer calls, emails, and texts or properly refer questions and issues
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Manage client packages and memberships
• Comfort patients by anticipating anxieties and effectively answering questions
• Ensure availability of treatment information by retrieving and updating patient records
• Verify financial records, ensure accuracy of charges, and collect client payments
• Assist with insurance verification per client request
• Maintain a quiet and professional office environment
• Deliver checks to the bank
• Scan and file documents
• Run errands as needed for the Fairfax office (HQ)
JOB QUALIFICATIONS:
• Communication skills to converse clearly over the telephone and video kiosk
• Sales skills to optimize client lead conversion
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients and staff
PAY: Starting at $15/ hour
APPLICATION REQUIREMENT: Please submit a cover letter to include your relevant qualifications and why you are applying to Resurgent
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.