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Why Join arenaflex? – Your Role in Shaping Investor Communication
At arenaflex, we are more than a technology staffing leader – we are a catalyst for transformation across the globe. With a network of 80,000 professionals serving over 6,000 clients, including the majority of the Fortune 500, we empower businesses to navigate complexity and seize new opportunities. Our remote‑first culture means you can contribute from anywhere while connecting with a diverse, high‑performing team that values innovation, integrity, and continuous growth.
Position Overview
We are seeking a motivated, detail‑oriented Part‑Time Remote Customer Service Representative to join the arenaflex Investor Relations outreach team. This role is focused on outbound communication with shareholders and individual investors, helping to convey accurate voting information and reinforcing confidence in company leadership. The position starts as a 12‑week contract with the possibility of future extensions based on performance and project needs.
Key Responsibilities
- Execute high‑volume outbound calls (approximately 240 calls per 8‑hour shift) using an autodialer, maintaining a target of 30 calls per hour.
- Deliver clear, concise, and compliant messaging that clarifies voting instructions, corrects misinformation, and emphasizes management’s commitment to shareholder interests.
- Handle inbound and outbound emails, ensuring timely and accurate responses to investor inquiries.
- Leave professional voicemails when calls go unanswered, following a scripted framework that reflects arenaflex’s tone and policies.
- Document call outcomes in the CRM system, noting any escalation points, follow‑up actions, or feedback from investors.
- Collaborate with the compliance and legal teams to stay current on regulatory requirements and voting process updates.
- Provide actionable insights from call data to help refine communication strategies and improve engagement metrics.
- Adhere strictly to the designated work schedule: 6 pm–11 pm EST (Monday‑Thursday) and 12 pm–6 pm EST (Saturday), averaging 26 hours per week.
Essential Qualifications
- Education: High school diploma or GED required.
- Experience: Minimum 6 months of customer service, data entry, or related contact‑center experience. Demonstrated ability to manage high call volumes and maintain quality standards.
- Communication Skills: Excellent verbal and written communication; ability to convey complex information in an easy‑to‑understand manner.
- Technical Requirements: Access to a MacBook or Windows 10/11 computer, a reliable wired headset, a second monitor, and an internet connection with at least 50 Mbps upload / 10 Mbps download speed.
- Work Environment: Quiet, distraction‑free home office that meets arenaflex’s remote‑work standards.
Preferred Qualifications & Additional Skills
- Prior experience in financial services, investor relations, or proxy voting outreach.
- Familiarity with compliance regulations such as SEC Rule 14a‑9 and proxy disclosure requirements.
- Demonstrated ability to handle challenging conversations with professionalism and empathy.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and autodialing software.
- Strong organizational skills and the ability to multitask in a fast‑paced environment.
Core Competencies for Success
- Customer‑Centric Mindset: Place the investor’s needs first while aligning with arenaflex’s strategic messaging.
- Attention to Detail: Accurate data entry and strict adherence to scripts and compliance guidelines.
- Resilience: Ability to maintain high energy and positivity throughout repetitive call cycles.
- Time Management: Meet call volume targets without sacrificing quality.
- Tech Savvy: Comfort navigating multiple software tools simultaneously.
Compensation & Benefits Overview
We offer a competitive hourly rate of $20.00 per hour for this part‑time role. In addition to the base pay, eligible participants may receive a suite of benefits that reflect arenaflex’s commitment to employee well‑being:
- Medical, dental, and vision coverage.
- Critical illness, accident, and hospital indemnity plans.
- 401(k) retirement plan with both pre‑tax and Roth options.
- Voluntary life insurance and accidental death & dismemberment (AD&D) coverage for you and your dependents.
- Short‑term and long‑term disability insurance.
- Health Savings Account (HSA) contributions.
- Transportation reimbursement and employee assistance program (EAP).
- Paid time off (PTO), vacation, and sick leave accruals as per eligibility.
All benefits are subject to eligibility criteria, plan terms, and enrollment periods.
Career Growth & Learning Opportunities
While this is a contract position, arenaflex values talent development and frequently converts high‑performing contractors into permanent team members. You will gain:
- Hands‑on experience with regulated financial communications—an asset for future roles in compliance, investor relations, or financial services.
- Access to arenaflex’s internal learning portal, featuring courses on communication excellence, data privacy, and advanced CRM usage.
- Mentorship from senior outreach managers who can guide your professional trajectory.
- Potential pathways into full‑time remote customer experience, sales enablement, or specialized compliance positions within arenaflex.
Work Environment & Culture at arenaflex
Our remote‑first philosophy is built on trust, flexibility, and a commitment to work‑life harmony. You will be part of a collaborative network that values:
- Inclusivity: arenaflex is an equal‑opportunity employer. We celebrate diverse perspectives and strive to create a welcoming environment for all.
- Transparency: Open communication channels, regular virtual town halls, and clear performance metrics.
- Innovation: Encouragement to propose process improvements and adopt new technologies.
- Community: Virtual social events, employee resource groups, and volunteer initiatives that foster connection beyond work tasks.
Application Process & Deadline
Ready to make an impact on shareholder communication while enjoying the flexibility of a fully remote role? Submit your application by March 5, 2025. Our recruitment team will review your qualifications promptly and reach out for a brief screening interview.
How to Apply
Click the link below to start your application. We look forward to welcoming you to the arenaflex family!
Apply Now – Join arenaflex
Final Note
At arenaflex, every voice matters, and every interaction shapes our reputation. If you thrive in a mission‑driven, high‑energy environment and are passionate about delivering accurate, trustworthy information to investors, we encourage you to apply today. Let’s work together to build confidence, transparency, and lasting value for shareholders worldwide.
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