Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are currently seeking a Partner Success Manager to join their Channel team to strategically build relationships with partners and manage a pipeline of incoming leads. The role focuses on onboarding new partners, providing training, and maintaining positive relationships to support partner success.
Responsibilities
- Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available
- Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success
- Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress
- Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners
- Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels
- Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement
- Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions
- Actively learn about the partner landscape to become a trusted resource for partners seeking support
Skills
- Minimum of 1-3 years in partner success, customer success, or account management
- Strong communication, organizational abilities, and customer support skills
- Ability to proactively identify and address partner challenges and advocate for solutions
- Bachelor's degree in Business, Marketing, or a related field
- Experience working with Channel Partners
- Demonstrate a keen interest in improving your craft by using AI
Benefits
- Top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company Overview
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://www.clio.com.
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