Join the AccessNurse Team as a Patient Coordinator and Make a Difference in Healthcare
AccessNurse, a TeamHealth company, is seeking compassionate and detail-oriented individuals to join our team as Patient Coordinators. As a Patient Coordinator, you will be the first point of contact for patients seeking medical assistance and support from their doctor. This is a unique opportunity to work in a non-clinical, medical support role from the comfort of your own home.
About AccessNurse and the Role
AccessNurse is a leading provider of medical support services, and we are committed to delivering exceptional patient care. Our team is dedicated to providing a supportive and enjoyable work environment that allows our employees to thrive. As a Patient Coordinator, you will play a critical role in ensuring that patients receive the care and support they need.
Key Responsibilities:
- Serve as the first point of contact for patients seeking medical assistance and support from their doctor
- Build trust with patients and provide compassion and empathy using customized scripting
- Accurately document patient needs prior to speaking with a nurse
- Utilize excellent organizational and computer skills to multi-task while speaking with patients
- Demonstrate excellent listening and comprehension skills to determine key information from patients
- Maintain a professional and courteous tone on the telephone
- Defuse conversations and escalate situations as necessary
- Handle confidential information with discretion and adhere to HIPAA guidelines
Requirements and Qualifications
Essential Qualifications:
- High School Diploma or GED required; Associate's Degree preferred
- 1+ year of customer service experience required
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
- Ability to type a minimum of 25 wpm
- Excellent organizational and computer skills and ability to multi-task while speaking with patients
- Excellent listening and comprehension skills to determine key information from patients
- Professional, courteous telephone voice
- Dependable, reliable, and trustworthy
- Ability to defuse conversations and escalate if necessary
- Ability to handle confidential information; HIPAA experience is a plus
- Detail Oriented – Accurately process and document information ensuring data integrity
- Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
- Flexibility with scheduling
- Ability to receive feedback on job performance
Preferred Qualifications:
- Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
Remote Workstation Requirements
To ensure a successful remote work experience, you will need to meet the following requirements:
Internet:
- A reliable high-speed internet connection is required for this position
- Cable internet provider recommended (e.g., Xfinity/Comcast, AT&T, Spectrum)
- Satellite internet and cellular hotspots are not sufficient
- Hardwire internet from modem or Ethernet jack to work computer
- WiFi is not acceptable and disrupts the connection to our servers
- Minimum bandwidth speeds: 23 megabits download and 10 megabits upload
Telephone:
- A reliable telephone line is required for this position, at the employee's expense
- Land-line phone or voice-over line provided by the same company as internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
- Phone line must be directly connected from workstation to phone jack or modem
Workstation:
- Allow enough space for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone
- Arrange workstation to hardwire to internet and phone line
- Workstation must be located in a room with a door that can be locked
- HIPAA compliant and protects PHI
- Prevents disruptions during work hours
What We Offer
At AccessNurse, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits we offer:
Compensation:
- Competitive salary: $15.00 per hour
- Additional incentives/shift differentials:
- $1 per hour additional for shifts starting at 3pm or after, Sunday through Friday
- $1 per hour additional for shifts starting at 7am or after on Saturday
- $1 per hour additional for working 3 out of 4 weekends
- $2 per hour additional for working 4 out of 4 weekends
- $1 per hour additional for Spanish Speaking staff (testing required)
Benefits:
- Benefits eligibility for full-time staff (medical, dental, vision, life) effective first of the month following 30 days of employment
- 401(k) plan program with discretionary matching funds available
- Employee LiveWell program for health and well-being
- Employee Assistance Program
- $500 Employee Referral Bonus with no cap
Why Join AccessNurse?
At AccessNurse, we are dedicated to making a difference in healthcare. Here are just a few reasons why you should consider joining our team:
- Join a growing company that is making a difference in healthcare
- Work from home with company-provided equipment
- Competitive pay and incentives
- Benefits eligibility for full-time staff
- Career growth opportunities
- Perks at Work: discounts on car rentals, electronics, apparel, and more
How to Apply
If you are a compassionate and detail-oriented individual who is looking for a rewarding career in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application today and join the AccessNurse team!
Apply Now