Job Description:
• Help patients schedule and complete their referrals, imaging, procedures, and screenings
• Submit and track prior authorizations and requests for durable medical equipment (DME)
• Gather, organize, and manage patient medical records to support coordinated care
• Work closely with the care team to resolve urgent patient needs quickly and effectively
• Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care quality gaps
• Protect patient information at all times by following HIPAA and confidentiality requirements
Requirements:
• Demonstrated success in roles that require delivering exceptional service and support to patients or clients
• Able to manage multiple priorities, including scheduling, coordinating referrals, and processing medical orders efficiently
• Strong ability to interact clearly and empathetically with patients, and collaborate effectively with care team members to address questions or resolve issues
• Solid understanding of patient confidentiality requirements and strict adherence to HIPAA standards
• Experience working in a healthcare environment, handling day-to-day operational tasks
Benefits:
• Diversity and equal opportunity employment
• Medical clearance requirements
• Accommodation for religious and medical beliefs