Payment Ops Specialist III (US)

About the position Responsibilities • Assist the Payment Operations team in all activities involving Payment Operations products. • Focus on reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files. • Serve as a resource to Payment Operations Specialist I & II. • Research complex questions and transactions that cannot be resolved quickly. • Ensure deadlines are met on a daily basis. • Answer questions for customers, branches, and department employees. • Train junior employees and update staff on new procedures. • Review items and report quality issues to the appropriate level. • Act as backup to Payment Operations Lead when necessary. • Contribute to procedural changes as needed. • Prepare customer statements as needed. • Support various departments and areas/products when needed. • Answer Payment Operations questions for department employees and internal staff. Requirements • High School Diploma or equivalent experience. • 2-3 years of related experience in Payment Operations. • Knowledge of Payment Operations industry, including systems, products, and services. • Developing knowledge of Payment Operations product implementation practices. • Strong customer service skills, including the ability to identify client issues and research skills. • Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment. • Strong communication skills, both verbal and written. • Ability to mentor and serve as a resource to Payment Operations Specialist I & II. Nice-to-haves • Experience in back office operations. • Strong attention to detail. • Excellent organizational skills. • Ability to work independently and as part of a team. • Effective time management skills. Benefits • Base salary and variable compensation/incentive awards. • Health and well-being benefits. • Savings and retirement programs. • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO. • Banking benefits and discounts. • Career development opportunities. • Reward and recognition programs. Apply tot his job