People Operations Manager

We believe happy customers make the best marketers. That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love. Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans. Position Summary The People team at Okendo is here to ensure every employee has the best experience of their working life. As our People Operations Manager, you’ll play a key role in keeping our systems and processes running smoothly, compliantly, and with care. You’ll take ownership of our HRIS, payroll, and benefits administration, while also helping to shape and scale the structures that support a high-performing, people-first culture. You’ll have the opportunity to design and implement team-wide processes that can grow with the company—and we’ll work together to make sure your own career path grows alongside them. How you'll create impact: Onboarding & Offboarding - Coordinate and manage a seamless onboarding experience: documentation, equitpment, access setup, scheduling, and welcome touchpoints - Coordinate with team internally to ensure smooth offboarding including knowledge transitions and exit processes HR Operations & Compliance - Manage and maintain accurate employee records across HRIS and internal systems - Ensure compliance with local labor regulations and support audits as needed - Support visa and contract processes across the United States and Australia. Benefits & Payroll Support - Serve as a key contact for benefit-related questions and enrollment support - Collaborate with Finance to provide accurate monthly payroll data - Lead open enrollment, vendor communication, and benefits documentation People Program & Project Management - Work closely with the Chief of Staff to lead and execute cross-functional People projects (e.g. performance reviews, employee surveys, compensation cycle planning, process documentation) - Build project plans with clear milestones, timelines, and stakeholder communication - Track and report progress across initiatives to ensure alignment and accountability Identify blockers and propose solutions that improve outcomes and efficiency Reporting & Analytics - Maintain and report on People metrics like headcount, turnover, DEI progress, and engagement - Leverage data insights to support strategic recommendations and continuous improvement Culture & Engagement - Support engagement initiatives, including virtual events, recognition programs, and feedback loops - Serve as a culture champion—ensuring Okendo’s values are reflected in policies, processes, and communications - Be a trusted point of contact for employee questions around HR policies and programs What we need from you: You are based in Miami - 4-7 Years of experience in People Operations / Human Resources with a primary focus on at least one of the following: payroll, benefits, compliance, onboarding/offboarding. - Experience managing or supporting cross-functional projects with clear timelines and deliverables - Familiarity with our tech stack: Rippling, Guideline, Google/GSuite, Apple Business, Lever, Notion, Asana - Feel free to show off your certifications: Bachelor's degree, Masters, SHRM, etc... - You have an eye for detail and ideally an eye for design. - You love process and documentation. Notion boards are your thing. - You are a locked safe. You can handle sensitive information with complete confidentiality at all times and without error. 1-Month Success Document your onboarding process and work with the CoS to introduce a best-in-class onboarding process for future hires Work with leadership to establish a project roadmap for your first quarter and develop a breakdown plan to meet major milestones so we can deliver on time. Learn and document the payroll process and understand any nuances involved Learn and document company benefits information to prepare for open enrollment. Build strong relationships with partners across the company. 6-Month Success You have developed strong working relationships with your People team and you are providing prompt responses to HR requests from employees. You’re managing multiple large projects and you are delivering on smaller projects. Payroll is always on time! You’ve helped create a system so the team can stay on top of changing local, state, and federal laws. We are starting to implement processes that you helped create. 1-Year Success You continue to have strong working relationships across the company and you’ve developed strong trust with employees. You’re able to analyze successes and areas of improvement from the past year and you are working with your Director to develop a strategy for the following year You are showing meaningful growth and have developed new skills, putting you on a great track to promotion. Why Okendo? This is an opportunity to join a high-growth startup backed by some of the top investors in the world. You will have the opportunity to participate in building a highly scalable, world-class people function from the ground up. We will also work closely with you to develop your career plan so you can achieve your personal goals. What We Value: One Team We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates. Champion the customer Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions. Strive for Excellence We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve. Extreme Ownership We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems. Integrity Always We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise. Always Day One It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt. Follow Us: Instagram Linkedin Twitter Facebook