Company Description
Employer.com is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside recruiter.com, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.
Job Description
Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.
What you’ll do
• Manage high volume of People Services tickets in a Jira-based ticketing system
• Perform administrative tasks in Workday (HRIS)
• Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
• Provide employee-facing support (internal customer service)
• Support onboarding workflows and contractor onboarding/offboarding as you ramp
• Identify and implement process improvements, including automation opportunities using AI tools
• Take on additional operational projects based on team needs
Qualifications
• 2-5 years of professional experience
• East Coast based (or clearly aligned to East Coast screening constraint)
• Startup and/or high-growth environment experience strongly preferred
• Extreme attention to detail and ability to move quickly with high accuracy
• Strong organizational skills and communication in a high-volume environment
• Comfort working extensively with spreadsheets and data sets
• Process improvement mindset and interest in automation/AI-enabled workflow improvements
• High-volume support experience (ticketing preferred)
• Demonstrated precision in repetitive operational work
• Comfort with spreadsheets and datasets
Nice to have
• Workday experience
• Jira or similar ticketing system experience
• Greenhouse experience
• Prior People Ops / HR Ops background
• Strong customer service orientation
Not a fit
• Profiles that rely on rigid, fully defined processes and slow operating cadence
• Candidates without meaningful startup or high-growth experience
• Candidates who prefer low-volume, project-only work over daily operational throughput
Interview process
• 30 min with Hiring Manager (Allison)
• Two 30 min interviews with team members
Additional Information
All your information will be kept confidential according to EEO guidelines.
Original job People Operations Specialists /remote/ contract/ East Coast candidates preferred/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.