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Job description We are seeking experienced and reliable Customer Support Agents to join our remote team. This position is ideal for professionals with a proven background in customer service who are comfortable working from home, delivering top-tier support to our clients via phone, email, and/or chat. Position Details: Location: Must be a resident of one of the following states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming Employment Type: Contract (paid through Upwork) Schedule: Flexible, with potential for full-time or part-time hours depending on business needs Pay: Competitive hourly rate, commensurate with experience Requirements: Must reside in one of the listed states above Minimum 2 years of customer support experience (phone, chat, and/or email) Strong written and verbal communication skills Ability to work independently and manage time effectively Comfortable with technology and able to learn new systems quickly Reliable high-speed internet connection and a quiet, professional work environment Responsibilities: Respond promptly to customer inquiries via phone, email, or chat Provide accurate information, troubleshoot issues, and resolve complaints in a professional manner Document customer interactions in the CRM system Follow established procedures while offering empathetic, solution-focused service Why Join Us? 100% remote – work from the comfort of your home Flexible hours Paid through Upwork with weekly payments Opportunity to work with a supportive, professional team How to Apply: Submit your proposal on Upwork including: Your state of residence A brief summary of your customer service experience Your availability (hours/days per week) Apply Job!