Primary Phone/Video Support with Occasional Chat Inbound CSR

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability - and occasional chat. • Research, analyze and determine an appropriate course of action for TurboTax customers. • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments. • Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. • Document all issues, resolution and follow up action. Company DescriptionHere at NEXGEN STAFFING LLC "Nexgen Remote Workforce Solutions" We recruit and hire qualified individuals to work remotely from home on flexible part-time/full-time schedules such as the following industries below: Healthcare Customer Service/Sales Banking Travel & Hospitality We can help with: Contract-to-Hire Long-term & Short-term Projects Direct Placement Apply tot his job