Job Description:
• Lead the end-to-end design strategy for Map Viewer, aligning user needs, business goals, and technical feasibility across multiple teams and product lines
• Drive cross-functional collaboration with developers, product managers, researchers, and stakeholders to define and deliver mapping experiences using participatory and iterative design techniques
• Coordinate with stakeholders to identify requirements and specifications for the development of new and established features
• Develop personas, user journeys, information architecture diagrams, wireframes, visual design, and prototypes
• Identify enhancements to product designs by conducting user research (usability testing, surveys, customer interviews, and more) with prototypes and fully developed projects
• Develop and present holistic design solutions that address business, brand, and user requirements
• Ensure accessibility, inclusivity, and usability are embedded in all design work, advocating for WCAG 2.1/Section 508 compliance
• Effectively communicate conceptual ideas, design rationale, and the specifics of the user-centered design process to cross-functional teams
• Champion user-centered design across the organization by defining experience principles and advocating for design excellence
• Establish and evolve design systems and patterns in partnership with the design system team to ensure consistency and efficiency across the ArcGIS platform
• Influence product direction by identifying opportunities for innovation, shaping product roadmaps, and contributing to strategic planning
• Mentor and guide other designers, fostering growth through design critiques, coaching, and thought leadership
• Work with leadership and stakeholders to suggest and implement improvements for team processes, including change management strategies that support scaling and sustainability
• Stay ahead of industry trends, bringing fresh thinking and best practices to elevate the design discipline at Esri
Requirements:
• 8+ years of experience designing complex, enterprise-grade web applications, preferably in SaaS or GIS-related domains
• Proven track record of leading strategic design initiatives and delivering impactful outcomes across multiple teams or products
• Expertise in Figma, design systems, and component-based design workflows
• Deep understanding of accessibility standards (WCAG 2.1/Section 508) and experience embedding accessibility into design and development processes
• Strong portfolio showcasing strategic thinking, elegant design solutions, and measurable impact
• Exceptional communication and storytelling skills, with the ability to influence and inspire across disciplines and levels
• Experience conducting and applying user research to inform design decisions
• Demonstrated ability to navigate ambiguity, prioritize effectively, and drive alignment across diverse stakeholders
• Bachelor’s degree in human-centered design, HCI, interaction design, or related field
Benefits:
• medical, dental, vision, basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• minimum accrual of 80 hours of vacation leave
• twelve paid holidays throughout the calendar year
• opportunities for personal and professional growth
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