Job Title: Product Owner/ Product Manager (Genesys Cloud)
Location: Remote
Job Description:
As a Genesys Cloud Product Owner, you will make an impact by leading large-scale enterprise Contact Center Migration and Transformation programs on Genesys Cloud CX, driving customer experience modernization, and managing a high-performing technical team. You will be a valued member of the transformation team and work collaboratively with business and IT stakeholders.
In this role, you will:
• Assess existing contact center platforms (Avaya, Cisco, Genesys Engage) and define migration strategies to Genesys Cloud CX.
• Design and implement Genesys Cloud CX solutions including IVR, routing flows, digital channels, and workforce engagement.
• Lead execution of migration plans, ensuring compliance, security, and governance standards.
• Act as a trusted advisor during workshops, design sessions, and executive updates.
Remote
About the Company:
Tech3pillars Technologies