AMSOIL INC. is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin, and they are seeking a Product Support Representative in their Technical Services department. This role involves providing customer service and technical support on products to AMSOIL dealers and customers through various communication channels.
Responsibilities
- Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customers
- Provide outstanding customer service to drive positive sales and increase customer loyalty
- Assist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcome
- Collaborate with mechanical experts in evaluating equipment failures specific to warranty claims
- Provide technical support to other internal departments as requested
Skills
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Strong written and verbal communication skills
- Strong skills in operating a computer with proficiency in Microsoft Office Products
- Basic understanding of mechanical equipment and/or lubricants
- Aptitude and willingness to learn mechanical and lubrication fundamentals
- Experience working in a call center environment
Benefits
- Paid time off and paid holidays each year
- Employee bonus program
- 401(k) with company match
- Paid life, short-term disability, and long-term disability insurance
- Competitive health benefits
- Health savings account (HSA) and flexible spending account (FSA) options
- Affordable group dental, vision, critical illness, and accident insurance
- Employee discount on product
- Corporate gym membership
Company Overview
AMSOIL INC. specializes in developing synthetic lubricant technology designed for those who demand the best. It was founded in 1968, and is headquartered in Ogden, Utah, USA, with a workforce of 201-500 employees. Its website is http://1gr8oil.com.
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