We’re looking for an experienced Product Support Setup & Training Consultant to help us set up and document the support processes for a SaaS-style product and train our existing support staff, who have no technical background.
The initial phase of this role is focused on:
• Learning and understanding the product and support workflows
• Translating the product into simple, plain-English SOPs
• Creating clear internal documentation and reference materials
• Training our existing team so they can support the product confidently and independently
• Completing a clean handover with no ongoing dependency
Once this phase is complete, the work will naturally reduce, with the potential for occasional consultancy or ad-hoc support as the product evolves.
This is not an ongoing customer support or ticket-handling role.
Requirements:
• Experience supporting or documenting SaaS or system-based products
• Experience training non-technical support teams
• Strong SOP and documentation skills
• Ability to explain systems clearly and simply
Contract:
• Hourly
• Initial setup and training phase, followed by optional ad-hoc consultancy
Apply Now
Apply Now