Schneider Electric is seeking a Project Coordinator to bridge the gap between customers and innovative solutions. The role involves managing equipment deliveries, supply chain risk management, and ensuring exceptional customer service through proactive communication and project governance.
Responsibilities
- Pre-Delivery Coordination- proactive communication with key project stakeholders, defining customer scheduling needs and setting expectations upon product and services supply. Categorize white glove delivery service needs for site, and plan services with regional carrier
- Project Governance- monitor and track all open orders ensuring supply commitments are upheld for customer project milestones. Proactively escalate upon all risks identified via supply reporting tools (OMS), certifying risks for customers and Sales
- Delivery Execution- ensure all scheduled deliveries complete to service level and project on site needs. Confirm all shipments to key project stakeholders
- Customer Service- support all customer inquiries related to each assigned project. Interface with Secure Power network of support organizations to close the loop upon customer needs. Action of follow up will apply but limited to, Supply Chain, Transportation, Sales, and Accounts Receivables. Close all projects to general customer satisfaction
Skills
- BA degree in Business, Technical degree or related field
- Strong technical aptitude with ability to quickly learn new products and technologies
- Excellence in customer service with outstanding communication and problem-solving abilities
- Demonstrated ability to handle multiple tasks in a fast-paced environment
- Knowledge of contact center systems and customer service tools
- Proven track record of contributing to team success and continuous improvement initiatives
- Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future
Benefits
- Comprehensive training and development programs to enhance your technical expertise
- Opportunity to shape customer experience and drive product improvements
- Collaborative work environment focused on innovation and personal growth
- Clear career progression path with opportunities to expand your skill set
- Engaging team culture that values your contributions and ideas
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks (credits to apply towards your benefits)
- Flexible work arrangements
- Paid family leaves
- 401(k) + match
- Well-being and recognition (including service anniversary) programs
- 12 holidays per year
- 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
- Opportunity to purchase company stock (eligibility depends on start date)
- Military leave benefits
Company Overview
- Schneider Electric specializes in the digital transformation of energy management and automation. It was founded in 1836, and is headquartered in Rueil-malmaison, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is https://www.se.com.