Job Description:
• Plan, coordinate and oversee the rollout of new programs or operational processes within field operations.
• Create business cases, return on investments and executive level presentations.
• Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment.
• Partner with key departments to ensure smooth implementation and stakeholder alignment.
• Execute communication and training strategies that drive adoption, engagement and long-term sustainability.
• Identify opportunities for efficiency, standardization and continuous improvement across field operations.
• Track performance metrics, feedback from field teams; prepare regular updates for leadership.
• Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases.
Requirements:
• Bachelor’s degree or equivalent work experience in the business or healthcare industry.
• 5+ years of experience in program or project management.
• Certification or Experience with Lean, Six Sigma or process improvement methodologies.
• Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)
• Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation.
• Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work.
Benefits:
• Paid time off
• Health
• Dental
• Vision
• 401(k) savings plan with match