Salsa Point of Sale is seeking a QA & Beta Support Owner to manage quality assurance and beta merchant support. This role is responsible for acting as the primary liaison between beta merchants and development, ensuring issues are documented, prioritized, and communicated effectively.
Responsibilities
- Act as the exclusive point of contact for all Salsa beta merchants
- Manage inbound beta feedback, questions, bug reports, and issue reports
- Provide clear, consistent status updates to beta merchants, internal stakeholders, and the development team
- Communicate updates related to known issues, issues under investigation, fixed items, and planned improvements
- Set accurate expectations using consistent, reliable information
- Reproduce reported issues methodically and consistently to confirm root behavior
- Document each issue with complete QA artifacts including step-by-step reproduction steps, screen recordings/screenshots, expected vs. actual behavior, and environment/context details
- Classify issues by severity (P1, P2, P3), frequency, and business/operational impact
- Maintain a clean, up-to-date record of new issues, known issues, resolved issues, and deferred/pending items
- Prevent duplicate reporting by tracking previously identified issues and consolidating recurring feedback
- Serve as the long-term knowledge owner for Salsa beta feedback and merchant-reported issues
- Act as the single interface between beta merchants and development to ensure clean, consistent communication
- Deliver high-quality, actionable feedback to the development team with minimal back-and-forth
- Ensure issues are complete and well-documented before escalating to development
- Validate fixes before communicating resolution and outcomes back to merchants
Skills
- Must have restaurant or hospitality industry experience
- Junior-to-mid level professional with strong attention to detail and process ownership
- Comfortable with repetition, documentation, and structured troubleshooting
- Naturally curious and methodical when investigating and reproducing issues
- Patient and effective communicator with both technical and non-technical audiences
- Able to work independently while maintaining highly organized records
- Restaurant/hospitality POS familiarity is a huge plus
- Bilingual (English/Spanish) is a plus
Benefits
- Flex Time
Company Overview
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