QA Coordinator-1

The QA Coordinator-1 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure IME provider letters are processed accurately and timely. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices and Attorney Offices. Duties and responsibilities • Delivers quality Customer Service from initial notification of service until completion of end product • Adheres to client protocols and jurisdictional regulations including appropriate documentation and notification of same • Ensures all provider letters have been created and processed accurately • Works with the Medical Records Specialist to ensure all applicable and necessary medical documentation is included for the provider review • Creates, reviews and revises provider letters as necessary • Prepares and sends provider letters daily • Contacts appropriate agencies or persons for the purpose of verifying information • Ability to efficiently and accurately manage high volume of emails in a timely manner • Communicates immediately with Supervisor with regard to any client or notification concerns • Operates company software and equipment • Enters data by inputting alphabetic and numeric information into system via keyboard • Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail • Communicates using correct English, spelling, grammar, and punctuation • Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines • Proficiency with imaging/scanning documents • Maintains confidentiality and discretion as a general rule • Works effectively as a team contributor on all assignments • Interacts professionally with other employees as well as clients • Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics • Understands current URAC standards as appropriate to job functions Qualifications • HS Diploma or equivalent • Proficient with MS Office Suite • Excellent communication skills-verbal and written • Ability to organize and prioritize work effectively • Ability to accept and apply constructive feedback Apply Now Apply Now