QA (Quality Assurance) Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role The Quality Assurance Manager is a leadership role responsible for defining and driving the overall quality strategy for the organization's products. This individual leads a team of QA engineers and testers, establishing processes and standards to ensure that all software products meet business requirements, are user-friendly, and are released with the highest level of quality and reliability. What You'll Do QA Strategy & Leadership: Develop, implement, and manage the overall QA strategy, methodology, and processes across the organization Team Management: Lead, mentor, and grow a team of QA engineers, including task assignment, performance reviews, and professional development Test Planning: Oversee the creation of comprehensive test plans, test cases, and test scripts for functional, regression, performance, and user acceptance testing (UAT) Process Improvement: Continuously evaluate and improve QA processes, incorporating automation, new tools, and best practices to increase efficiency and test coverage Stakeholder Communication: Act as the primary point of contact for all quality-related matters, providing regular reporting on test progress, defect metrics, and product quality to senior management and project stakeholders Risk Management: Identify potential risks to product quality and timeline and develop mitigation strategies Tool & Resource Management: Research, recommend, and manage QA tools and technologies (e.g., test management suites like Jira, TestRail; automation tools like Selenium, Cypress) Cross-Functional Collaboration: Work closely with Product Management, Development, and DevOps teams to ensure quality is built into the product from the earliest stages of development (shift-left testing) Release Governance: Define and enforce quality gates and criteria that must be met for a product to be released to production Requirements Experience: 8+ years in software quality assurance, with at least 2+ years in a QA leadership or management role. Data quality assurance experience is highly preferred Deep understanding of software development life cycle (SDLC) and QA methodologies (Agile, Scrum) Proven experience with test automation frameworks and tools Strong knowledge of software testing types, techniques, and best practices Experience with API testing tools (e.g., Postman) Basic understanding of programming/scripting is a plus Soft Skills: Exceptional leadership and people management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent communication, presentation, and interpersonal skills to effectively collaborate with technical and non-technical teams Nice to Have Life science experience is preferred Data product or project experience is preferred Perks & Benefits Grants for fitness, communication and heating Healthy, free, provided snacks Additional Information #LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.