Job Description:
• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
• Ensure products meet design intent, craftsmanship standards, material specifications, and regulatory compliance across footwear, bags and accessories categories for both domestic and international markets.
• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives to identify potential quality risks early in the development cycle.
• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sampling methodologies.
• Execute and oversee testing and inspection plans across internal teams and third-party partners to ensure adherence to approved standards.
• Establish and maintain quality governance for product durability testing.
• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.
• Stay current on applicable regulations, certification standards, and industry best practices to ensure compliance.
• Build strong working relationships with internal teams, suppliers, and external inspection partners to ensure quality standards are consistently applied.
• Lead defect reduction and continuous improvement initiatives across suppliers and manufacturing partners.
• Collaborate with and develop a team of professionals supporting quality and compliance programs.
Requirements:
• Minimum of 7+ years of experience in Quality Assurance within kids, baby and toddler apparel industry
• Proven experience in an online apparel retail environment, with broad exposure across diverse apparel product categories and assortments.
• Experience working with major retailers (including ecommerce brands), luxury brands and scale brands.
• Experience establishing and managing inspection and quality control processes at scale, including return inspection and defect analysis.
• Experience developing and implementing product testing protocols and inspection plans using industry-accepted methods.
• Working knowledge of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control).
• Quality management experience within manufacturing and production environments.
• Strong understanding of Total Quality Management (TQM) principles.
• Proven ability to drive measurable impact, including defect reduction and supplier quality improvements.
• Experience leading and developing quality team members.
• Strong strategic thinking, structured communication, and cross-functional collaboration skills.
Benefits:
• Health insurance
• Flexible working hours
• Professional development opportunities
• Equal employment opportunities
• Reasonable accommodations for individuals with disabilities