Real-Time Manager (RTM) – Mandarin

We are seeking a detailed and experienced Real-Time Manager (Mandarin-speaking) to join our Workforce Management (WFM) team. The role involves monitoring real-time operations, ensuring optimal staffing levels, and supporting business continuity in a dynamic BPO environment. This is a fully remote position for the first 6 months, followed by a potential relocation to a Johor office. Requirements Bachelor’s degree in Business, Statistics, or related field. Fluent in Mandarin and English (spoken and written). Minimum 3–5 years’ experience in Workforce Management with at least 1–2 years in a real-time management or supervisory role. Strong understanding of WFM systems, real-time monitoring tools, and call center operations. Excellent problem-solving, analytical, and decision-making skills. Strong communication, leadership, and stakeholder management abilities. Ability to work under pressure and adapt to a fast-paced environment. Willingness to work from home for 6 months and relocate to Johor thereafter. Flexibility to work on rotational shifts if required. Benefits Remote work Training opportunities Originally posted on Himalayas