About the position
At Telecare, we don’t just operate programs—we transform lives through
recovery-focused behavioral health services. Our leaders are at the center of
that mission.
We are seeking a Regional Director of Operations (RDO) to lead a portfolio of
programs across Northern Washington. This high-visibility role drives clinical
excellence, workforce stability, financial performance, and strategic growth in
partnership with county and state stakeholders.
If you are a mission-driven, people-first leader who thrives in complex
environments, this is your opportunity to make a meaningful impact at scale.
As an RDO, you connect strategy to execution—driving measurable outcomes across
multiple programs, including:
Quality care for individuals with serious mental illness
Workforce engagement and retention
Strong county and state partnerships
Financial health and sustainability
Responsibilities
• Oversee multiple programs with full accountability for performance
• Execute strategic goals aligned with Telecare’s mission
• Ensure safe, recovery-oriented care
• Lead quality improvement and compliance efforts
• Coach and develop Program Administrators
• Strengthen recruitment, retention, and engagement
• Partner with county and state stakeholders
• Represent Telecare across community and regulatory settings
• Manage budgets, FTE alignment, and expenses
• Identify opportunities for efficiency and growth
Requirements
• 10+ years of progressive healthcare operations leadership
• Multi-site leadership experience (behavioral health preferred)
• Master’s degree in a related field
• Strong knowledge of labor relations and employment practices
• Proven success driving operational and financial outcomes
Nice-to-haves
• High emotional intelligence and self-awareness
• Strong financial and operational acumen
• Proven ability to lead through change and complexity
• Skilled at building, developing, and holding teams accountable
• Ability to influence across clinical, HR, finance, and external partners
Apply Now
Apply Now