Note: The job is a remote job and is open to candidates in USA. American Data Network is an established healthcare quality organization with over 30 years of experience. They are seeking an experienced Account Lead for Data Abstraction Services to coordinate client accounts and ensure accurate abstraction work while supporting account health and client satisfaction.
Responsibilities
- Serves as the primary contact for assigned data abstraction client accounts, including routine communication, deadline coordination, client questions, account updates, and feedback
- Coordinates account activity across assigned abstractors, client contacts, DAS Management, and internal teams to help ensure accurate, timely, and complete abstraction work
- Monitors account progress, deadlines, documentation, and completion status; follows up with abstractors and escalates barriers or concerns early when needed
- Maintains accurate and timely client account documentation, including trackers, preferences, and status updates to support progress monitoring, billing readiness, quality review, and client communication
- Supports onboarding of new abstractors to assigned client accounts, including client-specific workflows, preferences, and expectations
- Conducts and/or coordinates inter-rater reliability reviews, validation activities, feedback, correction, and follow-up to support abstraction accuracy and consistency
- Performs abstraction, IRR, gap coverage, or other chart review duties as needed based on client needs, staffing, deadlines, or account priorities
- Communicates professionally and proactively with clients, assigned abstractors, DAS Management, and internal teams
- Builds strong working relationships with clients by responding timely, maintaining routine touchpoints, identifying trends or opportunities for improvement, and helping clients view ADN as an extension of their quality team
- Maintains strict confidentiality and complies with ADN, client, HIPAA, and data security requirements
Skills
- At least 2 years of recent healthcare quality abstraction, clinical registry, chart review, or data abstraction experience
- Experience with one or more clinical quality measures, registries, or abstraction programs, such as Core Measures, NCDR, STS, GWTG, NSQIP, NHSN, trauma, or other related registries
- Strong understanding of healthcare quality reporting, registry abstraction, clinical documentation review, medical record interpretation, and abstraction accuracy expectations
- Excellent written and verbal communication skills, including the ability to communicate professionally with clients and internal team members
- Strong organization, time management, documentation, follow-through, and attention to detail
- Ability to coordinate multiple priorities, deadlines, systems, and workflows while remaining responsive and accountable
- Ability to identify barriers, solve problems, escalate concerns appropriately, and work collaboratively with DAS Management
- Comfort working in multiple EHRs, registry platforms, vendor tools, spreadsheets, trackers, Google Drive, JIRA, Confluence, and other data collection or project management systems as assigned
- Availability during normal business hours, Monday through Friday, even if working remotely
- Prior experience as an abstraction lead, registry lead, quality lead, account lead, team lead, or similar role in a hospital, health system, vendor, or healthcare quality organization
- Experience supporting or coordinating abstractors, reviewing abstraction quality, conducting IRR, mentoring team members, or managing abstraction timelines
- Experience with client communication, account coordination, documentation tendency review, workflow development, audit support, or abstraction validation
- Experience with multiple measure sets, registries, EHRs, vendor tools, or healthcare quality programs
- Bachelor's degree, LPN, RN, RHIT, RHIA, CPHQ, or other healthcare quality, clinical, or registry-related credential
Company Overview