Note: The job is a remote job and is open to candidates in USA. Diadem Sports is one of the fastest growing athletic brands in the country, and they are seeking a driven, energetic Account Manager to join their team. The role involves providing essential support to Business Development Representatives, making cold calls, managing appointments, and assisting in deal closures.
Responsibilities
- Supporting retention efforts by contacting clients who have placed previous orders, introducing new product
- Supporting retention efforts by conducting calls to those who have not placed orders in 90+ days
- Assisting with event coordination
- Conducting client satisfaction calls as well as providing handwritten thank you cards to clients
- Participating in a “Monday check in” meeting with team and providing feedback on your last week’s progress as well as upcoming tasks
- Coordinating call appointments for the assigned BDR
- Focus on growing partnerships (example: proshop attendants)
- Keep an accurate record of the Client Tracker
- Identify customer needs and provide feedback to assigned BDR
- Assist with resolving shipping issues and disruptions
- Data mine and research for contacts of decision-makers as well as possible brand ambassadors
- Monitor inventory levels at vendor locations, restock items as needed, and stay updated on new SKU updates
- Build genuine rapport with customers and prospects
- Manage high school custom apparel orders
Skills
- Outgoing and energetic personality
- Excellent communication and presentation skills with the ability to clearly express ideas and concepts
- Active listening skills with critical thinking skills
- Strong work ethic and drive to meet goals, targets, and objectives (personal and team goals)
- Must feel confident in data-mining, connecting with decision makers, and making outbound calls
- Competent with basic computer software for business functions (office, Google suite, CRM)
- Passion for sports (tennis/pickleball preferred!)
Benefits
- 10 days PTO
- 7 paid company holidays as well as 1 additional PTO day earned per year of employment
- 401k plan with up to 4% company match
- Restricted Stock Unit (RSU) opportunities with tenure
- Full coverage on dental, vision, and life insurance
- Health insurance partially covered by Diadem
Company Overview