Note: The job is a remote job and is open to candidates in USA. Intercontinental Exchange, Inc. is a leading financial services company, and they are seeking a Trading Operations Analyst. This role involves providing first-line support for NYSE Group trading platforms, troubleshooting trading-related issues, and collaborating with various teams to ensure smooth market operations.
Responsibilities
- Provide real-time trading operational support for all NYSE Group Exchanges
- Monitor trading activity, system performance, and electronic trading across all Exchange products
- Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions
- Assist member firms with inquiries related to order types, routing behavior, and trading functionality
- Engage with System Operations for the escalation of production issues and the understanding of system workflows
- Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues
- Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings
- Disseminate market status updates and operational notices in a timely manner
- Collaborate with Floor Operations teams to address and resolve real-time trading inquiries
- Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows
- Contribute to cross-functional initiatives that improve operational efficiency and client experience
- Support process documentation and post-incident reviews to drive continuous operational improvement
Skills
- Bachelor's degree from an accredited institution
- 3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS)
- Demonstrated hands-on experience with trading systems and exchange operations
- Active FINRA Series 7 license (required)
- Strong analytical and problem-solving abilities with a critical-thinking mindset
- Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint)
- Excellent written, verbal, and interpersonal communication skills
- Proven ability to make quick, sound decisions under pressure
- Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment
- Strong client focus with a collaborative, team-first mindset
- Comfort working overnight and non-traditional hours in a 24/7 trading environment
- FINRA Series 57 license is a plus
- SQL experience for issue investigation is a plus
Benefits
- Healthcare coverage (medical, dental and vision)
- A 401(k) plan
- Life insurance
- Time off
- Paid leave for qualifying circumstances
Company Overview