Note: The job is a remote job and is open to candidates in USA. Blu Omega is seeking Application Support Analysts to support one of our clients, contributing to enterprise systems operations and modernization efforts. This role supports the development, enhancement, and maintenance of mission-critical applications that enable regulatory, scientific, and operational workflows.
Responsibilities
- Troubleshoot and resolve incidents and service requests
- Analyze logs, transactions, and application data
- Perform root cause analysis and create knowledge articles
- Support production releases and ensure smooth deployments
Skills
- 3+ years of application support experience
- Proficiency in SQL and data analysis
- Experience with ServiceNow or similar ITSM tools
- Strong communication and problem-solving skills
- Bachelor's degree in a technical field
- Ability to obtain Public Trust
- ITIL certification
Benefits
- Medical, Dental, and Vision coverage through national providers
- 401(k) with company match (eligible after 6 months; vesting applies)
- Company-paid Life and AD&D insurance with additional voluntary options
- Short-term disability (company-paid) and long-term disability options
- Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
- Telehealth and virtual care options available through medical plans
- Pet insurance, legal services, and identity theft protection options
- Paid Time Off (PTO) for eligible employees
- Paid federal holidays for salaried employees
- Access to wellness programs, discounts, and lifestyle benefits
- Benefits eligibility and offerings may vary based on role, employment status, and program requirements.
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