Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to enhance customer conversations through AI technology, focusing on improving contact center operations. The Associate Conversational AI Designer will collaborate with various teams to design and implement AI conversation models, providing real-time coaching for contact center agents and creating conversational experiences for virtual agents.
Responsibilities
- Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
- Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
- Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
- Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
- Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
- Design and develop virtual agent solutions using Google's Dialogflow CX
Skills
- Strong communication skills (verbal and written)
- Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
- General knowledge of Conversational AI and natural language processing models
- Background in Linguistics preferred
- Experience working with Python is a plus
- Experience working with Dialogflow CX or another bot design platform is a plus
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: Flexible
Company Overview
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B Sponsorship
Cresta has a track record of offering H1B sponsorships, with 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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