Note: The job is a remote job and is open to candidates in USA. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage. The Associate Solution Architect will work directly with customers to deliver software solutions for implementation projects in the construction vertical, ensuring high customer satisfaction and successful adoption.
Responsibilities
- Managing multiple projects and customers simultaneously in the construction vertical to successfully implement following our prescriptive implementation methodology resulting in in-scope/on-budget/on-time delivery, high customer satisfaction, and successful customer adoption
- Executing all aspects of the implementation process which includes collaborative consultation with the client, requirements definition, solution design, configuration, unit and integration testing, training, data cleansing, and data migration
- Maintaining deep knowledge of the Sage Intacct software including expertise implementing and using Sage Intacct advanced modules, as well as staying current with the latest product features and enhancements, especially those related to Sage Intacct CRE product functionality
- Configuring and implementing the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
- Maintaining deep vertical knowledge- the intricacies, terminology, and operational processes of the construction industry, including micro-verticals such as General Contracts, Developers, Specialty Contractors, Home Services, etc
- Following a prescriptive implementation approach utilizing templated implementation project plans thus ensuring projects are delivered on time, on budget while optimizing return on investment
- Utilizing and developing less experienced implementation resources providing on-the-job coaching and mentoring
- Conducting training for customer end-users at all levels of the customer organization and relate system functionality to customer business operations
- Effectively documenting customer business requirements into configurable software solutions and business management processes utilizing best practices and visual process flowcharts
- Responding to customer technical support issues related to the system implementation
- Understanding, designing and building industry specific key performance indicators, reports, and dashboards
- Working in a team-oriented and collaborative environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
- Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
- Contributing to and using knowledge repository of deployment best practices and enhance tools and repeatability of service delivery
- Mentoring Associate Solution Architects and Solution Architects on processes, Sages Intacct modules and customer/project management
- Serving as an escalation point for project issues
- Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs – seek knowledge
- Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
- Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
- Enjoy friendships, social activities and team outings that encourage a work-life balance
Skills
- Bachelor's degree required, preferably in Accounting, Business or MIS (candidate must also have general understanding of accounting terms through previous courses or experience)
- One (1)+ years' experience providing consulting and implementing Sage Intacct, ERP/financial applications and/or other SaaS solutions
- Vertical industry understanding gained either through operational or accounting involvement in the construction space
- Consulting experience end-to-end through the entire software delivery life cycle following a process-based methodology or experience as an end user who has gone through a software implementation or upgrade
- Demonstrated skills in the areas of time management, communication, relationship building, collaboration, and problem solving
- Strong leadership, project management, organizational and analytical skills, initiative, adaptability
- Microsoft Suite skills
- Eligibility to work in the U.S. without sponsorship
- Advanced proficiency with Excel (pivot tables, VLOOKUP's, macros, etc.) is preferred for efficient data mapping, integration, and migration of customer data
Company Overview
At Baker Tilly, we care about you and the impact you make. That’s why we’re fully committed to your journey, wherever your ambitions take you. It was founded in 1987, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.bakertilly.global/.
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