Note: The job is a remote job and is open to candidates in USA. Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications. The Associate Technical Services Engineer will be the primary contact for support assessment consultants and will work to improve support processes and outcomes for technical support issues.
Responsibilities
- Report to our Senior Director, Technical Services Engineering
- Be the primary contact for support assessment consultants
- Partner with support leadership to operationalize and improve support processes
- Promote positive outcomes for technical support issues across the account portfolio
- Foster education and process documentation for support consultants
- Partner with platform operations and customer success teams to improve support models and new processes focused on scalability
- Provide service to our clients and internal collaborators
Skills
- 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar)
- Basic Knowledge of Databases (MongoDB) + JSON + RESTful API
- Technical Troubleshooting Ability (no-code experience or similar)
- Experience in Designing, Documenting and Educating new Operational Processes
- Service Mindset - Customer-focused
Benefits
- Unlimited PTO (and the encouragement to use it)
- Student loan payback program
- 100% employer-covered medical, dental, and vision options available to you and your dependents
- Flexible Spending Account (FSA)
- Monthly stipend toward your WFH setup, vacation, development and more
- Employer-sponsored 401(k) with contribution match
- Subsidized ClassPass Membership
- Generous Paid Parental Leave
Company Overview
Company H1B Sponsorship
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