Note: The job is a remote job and is open to candidates in USA. CareOregon is a healthcare organization seeking a Temporary Authorization Assistant I to provide technical and clerical support in various focus areas including physical health and behavioral health. The role involves verifying member eligibility, communicating with stakeholders, and ensuring compliance with regulations while maintaining high production and quality standards.
Responsibilities
- Responsible for supporting (1) focus areas
- Assist with complex work to the extent capable
- Verify member eligibility and determine the primary insurer
- Verify network providers
- Verify non-network providers are loaded into QNXT
- Verify codes and benefits, including benefit limits, based on the applicable line of business (e.g., Medicare, Medicaid, etc.)
- Communicate with members, providers, and all business associates in accordance with state and federal requirements as needed to complete requests
- Communicate via the phone (placing and receiving phone calls) as necessary
- Obtain additional information as needed from the requestor or other providers in accordance with department processes
- Process requests based on the members primary or secondary insurance as appropriate in accordance with department policies, procedures, and timelines
- Respond to inquiries in a timely manner
- Responsible for consistently meeting production and quality standards
- Document information received and action taken according to the department’s documentation standards
- Upon the completion of requests, organize and review documents to ensure all required information is accurate and complete in the system and in accordance with established protocols
- Ensure naming conventions are consistent across all platforms and in accordance with department documentation requirements
- Create appropriate member/provider notification based on request outcome
- Act as a resource to both internal and external customers regarding authorization requests
- Maintain confidentiality and adhere to HIPAA requirements
- Contribute to the Clinical Operations department effort to reach goals
- Participate in cross-departmental workgroups as needed
- Learn how to fix report errors
- Serve as a tester for system updates and/or implementations as needed
- Contribute suggestions to improve processing guides
- Participate in job shadowing as needed
- Cross-train and attend to duties outside of focus area as needed:
- Process retroactive authorization requests for approvals and determine if claim was denied, and if so, notify claims department to reprocess appropriate claim(s)
- Notify providers of admission and discharge dates
- Research and resolve questions related to hospitalizations or other facility admissions and discharges
- Work with clinical staff to ensure length of stay follows required procedures and meets federal compliance standards
- Review census reports daily to ensure timely review is conducted
Skills
- Minimum 1 year experience providing technical, clerical, or administrative support (includes customer service roles that provide technical, clerical, or administrative support)
- Awareness of the Oregon Health Plan (OHP) and Medicare A & B benefit packages
- Basic knowledge of medical terminology, ICD10, and CPT coding helpful
- Ability to consistently meet production standards
- Ability to consistently meet high quality standards
- Ability to and willingness to cross-train as needed
- Strong computer application skills in MS Office including Word, and Outlook
- Ability to learn business applications
- Fast and accurate data entry
- Ability to attend to detail and accuracy
- Good organizational skills
- Growing ability to effectively manage multiple tasks, prioritize and process a high volume of work
- Communicate effectively, both verbally and in writing
- Good customer service skills
- Ability to be flexible and adaptable
- Ability to use good judgment, personal initiative, and discretion to perform job responsibilities
- Ability to work autonomously with moderate level of supervision
- Ability to work effectively with diverse individuals and groups
- Ability to learn, focus, understand, and evaluate information and determine appropriate actions
- Ability to accept direction and feedback, as well as tolerate and manage stress
- Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
- Ability to hear and speak clearly for at least 3-6 hours/day
- Experience working with electronic medical records
- Experience processing Medicare, Medicaid, or commercial plan authorization requests
- Experience working with coding and medical terminology
Benefits
- Medical
- Dental
- Vision
- Life
- AD&D
- Disability insurance
- Health savings account
- Flexible spending account(s)
- Lifestyle spending account
- Employee assistance program
- Wellness program
- Discounts
- Multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
- Strong retirement plan with employer contributions
- PTO
- Paid State Sick Time
- Paid holidays
- Volunteer time
- Jury duty
- Bereavement leave
Company Overview
Everyone deserves great health care. It was founded in 1994, and is headquartered in Portland, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.careoregon.org/.
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