Note: The job is a remote job and is open to candidates in USA. Protective Life is dedicated to providing protection and peace of mind to its customers. As a Mechanical Claims Adjuster, you will support the claims department by handling claims calls, opening new claims, and ensuring all requirements are met while delivering exceptional customer service.
Responsibilities
- Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change
- Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage
- Communicate follow-up information as needed
- Communicate new claims web instructions
- Ability to manage escalated cases and handle disputes or complaints effectively
- Review incoming claims assigned to you and/or your responsible queues
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
- Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization
- Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required
- Ensure all claim handling and communication is handled within our desired metrics
- Maintain professional and technical knowledge
- Work independently & proactively
- Assist the Mechanical Claims Lead and Supervisor with various projects
- Support other teams
- Cross-train to gain basic knowledge of other departments within our organization
- Share ideas that may help with organizational productivity
Skills
- Reliable and punctual
- Keeps a positive attitude and remains cool under stress
- Plan, organize, prioritize, and complete projects and assignments in a timely manner
- Detail-oriented, accurate, and highly organized
- Displays pride in work
- Active listener with the ability to adapt/respond to various types of personalities
- Receptive to coaching and development
- Interact effectively with associates, management, and internal and external customers
- Superior communication skills, both written and verbal
- Demonstrate that you can solve customer problems using creative and effective techniques
- Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
- Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
- Ability to type at least 40 wpm
- Strong 10-key
- Strong mathematical aptitude
- Operate a calculator and related office equipment
- Proven ability to multi-task and handle interruptions
- Ability to work flexible hours
- ASE Certification, or Automotive Service Excellence
- Experience in automotive mechanical claims, service writing, or repair facility operations
- Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
- Knowledge and experience with claims contact center
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
Company Overview
- Protective is a holding company, whose subsidiaries provide financial services It was founded in 1907, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is http://www.protective.com/.
Company H1B Sponsorship
- Protective Life has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.