Note: The job is a remote job and is open to candidates in USA. TopNation Immigration Services is seeking a Bilingual Appointment Setter to manage customer inquiries and schedule consultations with Immigration Consultants. The role focuses on qualifying leads, maximizing booked appointments, and maintaining organized records.
Responsibilities
- Answer inbound calls professionally and capture lead details
- Respond to inquiries via WhatsApp and email (fast response time is critical)
- Qualify leads (basic questions, needs, urgency) and route “hot leads” into booked consultations
- Book, confirm, and remind appointments (and reduce no-shows)
- Follow up with leads who didn’t book yet (structured follow-up sequence)
- Keep records organized (lead notes, status, follow-up dates)
Skills
- Fluent English + French (strong speaking and writing)
- Comfortable with phone-based customer service + appointment setting
- Strong communication, calm attitude, and professional tone
- Must have: computer, stable internet, and a quiet workspace
- Reliable availability during the required schedule
- Experience with immigration/consulting services
- Experience with CRM tools
- Experience with WhatsApp Business
- Experience with lead management
- A short voice note sample (EN/FR) to demonstrate phone communication
Benefits
- Commission: $100 CAD per closed lead (lead that becomes a paying client)
- Performance-based growth opportunities
Company Overview
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