TeleShift Staffing is hiring independent contractors to provide inbound customer support for top-tier U.S. brands. This 1099 remote position offers flexible scheduling and the freedom to work from home. Ideal candidates are professional, detail-oriented, and passionate about helping others.
Training & Start Dates:
• Phase I: January 20th, 2026 – February 23, 2026
• Phase II: February 24, 2026 – March 04, 2026
• Training Hours: Monday–Friday, 9:00 AM – 3:00 PM EST (attendance is mandatory)
• No classes on Monday. February 16th.
Pay:
• $7.64/hour during training
$16.00/hour after certification
Work Schedule:
• Choose your own schedule
• Operating Hours: 24/7/365
• Must work 4 hours on Mondays
Key Responsibilities
• Answer inbound customer care calls in English and Spanish.
• Respond to billing questions and assist with deferrals or installment plans.
• Identify customer needs and recommend appropriate solutions.
• Retain customers by resolving concerns with empathy and efficiency.
• Maintain accurate records and achieve high satisfaction scores.
Requirements
Technical & Equipment:
• Windows 11 PC (fully updated) with 8 GB RAM minimum
• Dual monitors required
• Hardwired internet connection (Ethernet) – no Wi-Fi only
• USB VoIP headset (no Bluetooth)
• Must reside in: AL, AK, AZ, AR, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VA, WV, WY
• Reliable high-speed internet and a quiet home workspace
Professional Skills:
• Fluent in English and Spanish
• Strong problem-solving and active-listening skills
• Dependable, empathetic, and detail-oriented
• Comfortable working independently in a remote setting
Ideal Candidate Profile
This role fits self-motivated, bilingual communicators who enjoy helping customers, solving problems, and managing responsibilities independently in a home workspace.
Apply Now
Apply Now