Join the Walgreens Team as a Remote Call Center Representative - Data Entry Specialist
Walgreens, a leading integrated healthcare, pharmacy, and retail organization, is seeking a highly skilled and detail-oriented Remote Call Center Representative to join their team as a Data Entry Specialist. As a key member of the Walgreens team, you will play a critical role in ensuring the accuracy and efficiency of patient enrollment and data entry processes, while providing exceptional customer service to clients and patients.
About Walgreens Boots Coalition
Walgreens is part of Walgreens Boots Coalition, Inc. (Nasdaq: WBA), a global leader in healthcare, pharmacy, and retail. With a rich legacy of caring for communities, WBA aims to help people worldwide lead healthier lives through better health. Operating nearly 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a trusted neighborhood health destination serving nearly 10 million customers every day.
Job Overview
As a Remote Call Center Representative - Data Entry Specialist at Walgreens, you will be responsible for accurately and efficiently entering patient information into the company's systems, handling patient prescription requests, and resolving data entry-related exceptions. You will also provide support to pharmacists, both in-office and remote, and communicate with patients, prescribers, and insurers to resolve issues and obtain necessary information.
Key Responsibilities
- Utilize Walgreens' data entry guidelines and procedures to process new patient enrollments by entering information into the appropriate systems.
- Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
- Research and obtain missing prescription information, and interpret clinical abbreviations (SIG codes).
- Resolve all data entry-related exceptions, including Outsider Oddballs, by investigating, gathering information, making adjustments, and resubmitting for processing.
- Handle inbound and outbound communications with patients, prescribers, and insurers to resolve issues and obtain necessary information.
- Provide support to pharmacists, both in-office and remote, and identify and communicate issues to senior-level staff as needed.
Essential Qualifications
To be successful in this role, you must possess the following essential qualifications:
- High School Diploma or GED.
- Basic level PC skills, including the ability to start and shut down a computer, use a mouse, and access information online.
- Basic web navigation skills, including the ability to open a browser, type in URLs, and complete online forms.
- Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, and formatting documents).
- Effective written and verbal communication skills.
- Must be at least 18 years old.
Preferred Qualifications
While not required, the following preferred qualifications will be considered a plus:
- At least 1 year of pharmacy specialist experience in a retail or call center environment.
- A minimum of 1.5 years as a pharmacy specialist with certification/registration by the State Board for Pharmacy or a widely recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
- Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, and formatting documents).
- Proficiency in both Spanish and English.
What We Offer
As a Remote Call Center Representative - Data Entry Specialist at Walgreens, you can expect:
- A competitive hourly salary of $25-$35.
- Opportunities for career growth and professional development within the company.
- A dynamic and supportive work environment that values diversity and inclusion.
- A chance to be part of a leading organization that is making a positive impact on the healthcare industry.
- Comprehensive benefits and perks, including opportunities for advancement and professional growth.
Why Join Walgreens?
Walgreens is an Equal Opportunity Employer, committed to diversity and inclusion. We believe in creating a work environment that is inclusive and respectful of all employees, and we are proud to be a leader in the healthcare industry. By joining our team, you will have the opportunity to make a meaningful contribution to the healthcare industry, while developing your skills and advancing your career.
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. To learn more about this role and to submit your application, please click on the link below.
Don't miss this chance to join the Walgreens team and start a rewarding career as a Remote Call Center Representative - Data Entry Specialist. Apply now and take the first step towards a brighter future!
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