Note: The job is a remote job and is open to candidates in USA. Sorenson Communications is one of the world’s leading language services providers, and they are seeking a Central Operations Administrator. The role involves supporting staffing levels, maintaining attendance and timesheet records, and providing customer service through various communication channels.
Responsibilities
- Support same day staffing levels to meet customer demand and service levels
- Maintenance and reconciliation of attendance records
- Maintenance and reconciliation of timesheet records
- Generate and send daily updates as requested by Operations management
- Assist Coordinators with scheduling
- Answer incoming telephone and/or videophone calls while providing superior phone service to all customers
- Input data accurately into various software programs
- Triage of emails, voicemails, and text messages to the appropriate Coordinator and/or Team
- Receive customer compliments and complaints and direct to Operations Management
- Complete other ad hoc duties as assigned
- The above statements describe the general nature and level of work of this position. This is not intended to be an exhaustive list of responsibilities and duties required
- A person in this position will be asked to perform other related duties as assigned or requested
Skills
- Strong communication skills
- Problem solving and follow-up skills
- Ability to coordinate and perform several tasks simultaneously
- Able to work independently and in a dispersed team environment
- Excellent customer service skills
- Ability to follow directions and orders in all assignments given
- Keeping focus on priorities while progressing all tasks to completion
- Working knowledge of basic computer functions
- Experience working with Microsoft Excel, Outlook, and Word
- Trustworthy with proprietary company information
- Able to sit/stand for a long period of time in an office environment
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
- Regular and predictable attendance is required
- Positive attitude
- Team player
- Good interpersonal communication skills
- Able to work across company departments
- Possess the requisite integrity to maintain the information in strictest confidence
- Fluency in American Sign Language
Company Overview