Note: The job is a remote job and is open to candidates in USA. North American Risk Services (NARS) is a Third-party Claims Administrator seeking a Client Relations Manager with experience in Workers Comp Claims. This role focuses on managing relationships with agents, carriers, and self-insured partners, enhancing customer satisfaction, and identifying new business opportunities.
Responsibilities
- Must Have Workers Comp Claims Experience
- Develop additional opportunities by networking with existing clients
- Occasional cold call prospecting
- Heavy travel involved
- Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities
- Ensure complete understanding and insight of customer’s needs and intentions
- Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct
- Prepare and conduct business presentations
- Transmit reports to and from clients. Oversee stewardship reporting process
- Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements
- Identify issues that impact consistency and customer satisfaction and work with leadership to resolve
- Develop and enforce departmental processes and procedures
- Guide stewardship presentation process and assist with the identification of trends
- Ensure overall client retention
- Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking engagements
- Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
- Actively participate in local and national trade associations
- Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed
Skills
- Must Have Workers Comp Claims Experience
- 4-6 years' of client relationship experience
- Ability to manage multiple projects and clients
- Strong communication and interpersonal skills
Company Overview