Note: The job is a remote job and is open to candidates in USA. Clozd is a leading provider of technology and services for win-loss analysis. They are seeking a Client Success Program Manager to design and deliver successful win-loss analysis programs, fostering strong client relationships and managing multiple client accounts.
Responsibilities
- Develop strong client relationships and become a master of our clients’ business models, products, GTM motions, etc
- Work with 15 - 25 clients at a time managing their win-loss programs
- Set up and manage the win-loss data collection and interview process for your clients
- Conduct win-loss interviews
- Summarize key interview themes and communicate them to clients
- Ensure client adoption of Clozd software and key win-loss findings
- Manage the commercial experience for existing clients, including renewing contracts and identifying / capturing expansion opportunities
Skills
- Min. 3-5 years work experience in a B2B context, SaaS preferred
- Min. BA/BS degree, preferably in a business-related field
- Prior experience in a Customer Success or Account Management role
- Demonstrated experience in managing 10+ customers while achieving high customer retention rates
- Strong project management, problem-solving, and analytical skills
- Excellent presentation and communication skills
Benefits
- Competitive compensation (i.e. salary, bonus, 401k, and equity)
- Majority of medical, dental, disability, life, and other insurance paid
- Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
- 10 paid holidays and company shutdown between Christmas and New Years
- Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.
Company Overview